{"id":634510,"url":"https://alion.io/job/pls-overnight-customer-service-representative-3","title":"Overnight Customer Service Representative","company":{"id":684458,"name":"PLS Financial Services","domain":"pls.com","url":"https://alion.io/company/pls-4","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":40,"open_postings":269,"ghost_share":0.918,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesquite, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T16:37:27Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-09-24T05:48:29Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":37},"description":"This job is located at: 2149 N. Town East Blvd., Mesquite, TX 75150\nPLS® Overview:\nWhy PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.\nPosition Overview: \nCustomer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. \nJob Responsibilities:\nProviding outstanding customer service to ensure repeat business\nEducating our customers on our products and services\nEnsuring all transactions are completed in compliance with federal, state, and local regulations\nFollowing company policies and procedures\nMaintaining a balanced cash drawer\nCompleting all transactions accurately, including cash handling\nUsing our point-of-sale system to access information and process transactions\nResolving customer complaints or referring complaints to the Store Manager for resolution\nHelping to maintain a neat and clean store environment for our customers and team members\nPerforming other duties as instructed by management\nJob Requirements:\nPrevious customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred\nAbility, willingness, and comfort to engage with customers\nStrong verbal communication\nAbility to offer products and services to customers based on their needs\nExceptional attention to detail and ability to multi-task\nProfessional appearance and demeanor\nMust be honest and have integrity\nAble to work flexible hours, including early morning, evenings, weekends, and holidays\nEnglish fluency is required\nEnglish/Spanish bilingual is a plus\nPhysical Requirements:\nMust be able to stand for extended periods\nAbility to lift up to 15 lbs. with little assistance\nMust be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels\nBenefits:\nBenefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.\nWe strive to demonstrate our Core Values in all positions at PLS:\nCommunication\nCustomer Focus\nIntegrity and Trust\nTeamwork\nResults\nPLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at  to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.\nFor jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment","description_format":"text","description_chars":4081,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage"],"lifecycle":[{"event":"open","at":"2026-09-10T19:41:24Z"}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.265,"p_room":0.9,"age_days":37,"expected_fill_days":62,"reasons":["conf:12","stale_co","evergreen","win:mid","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pls-overnight-customer-service-representative-3","json_url":"https://alion.io/job/pls-overnight-customer-service-representative-3.json","meta":{"generated_at":"2026-09-25T00:02:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":66,"day_limit":5000,"remaining_today":4934,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}