{"id":3853421,"url":"https://alion.io/job/plumpjack-cafe-membership-sales-associate","title":"Membership Sales Associate","company":{"id":2014689,"name":"PlumpJack Cafe","domain":"plumpjackcafe.com","url":"https://alion.io/company/plumpjackcafe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Napa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-06T04:57:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T03:58:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Membership Sales Associate plays an essential role in driving membership growth, increasing wine sales, and strengthening member retention across the PlumpJack Collection of Wineries, including PlumpJack, CADE, Odette, and 13th Vineyard.\nThis position combines proactive sales outreach with personalized member engagement and membership operations. The ideal candidate is a motivated, relationship-driven sales professional who thrives in a fast-paced environment, enjoys connecting with customers, and is passionate about delivering exceptional hospitality.\nThe Membership Sales Associate is responsible for cultivating lasting member relationships, identifying revenue opportunities, supporting membership initiatives, and ensuring a seamless customer experience.\nKey Responsibilities\nSales & Customer Outreach\nProactively generate wine sales and new membership enrollments through outbound phone calls, emails, and text communications.\nFollow up with prospective members and sales leads generated through tasting room visits, online purchases, events, and marketing initiatives.\nMeet established sales goals, outreach expectations, and performance objectives.\nIdentify opportunities to increase revenue through additional wine purchases, membership upgrades, and personalized recommendations.\nReengage former members and prospective customers through targeted outreach campaigns.\nMaintain accurate records of customer interactions, sales opportunities, and follow-up activities within the CRM system.\nMembership Retention & Engagement\nBuild and maintain meaningful relationships with members to encourage long-term loyalty and engagement.\nConduct proactive outreach to at-risk members to address concerns, identify opportunities for retention, and reduce membership cancellations.\nEducate members on membership benefits, exclusive experiences, and opportunities available throughout the PlumpJack Collection of Wineries.\nSupport the execution of the Membership Loyalty Program, including milestone outreach, benefit communication, and gift fulfillment.\nProvide personalized solutions to member requests, including shipment customization, membership holds, and account adjustments.\nOrder Processing & Membership Operations\nAssist with all aspects of wine club allocation processing, including order modifications, payment updates, declined transactions, and fulfillment coordination.\nMaintain accurate membership records, customer preferences, shipping information, and order histories.\nAssist in resolving shipping issues, returned packages, and delivery exceptions to ensure a positive member experience.\nSupport seasonal membership processing deadlines and coordinate with internal departments to ensure accurate and timely order fulfillment.\nComplete assigned administrative tasks and follow-up activities with accuracy and attention to detail.\nMember Events & Sales Support\nPromote membership events, exclusive experiences, and special offerings to drive attendance and additional sales.\nAssist with member events and off-site sales initiatives, including occasional evening and weekend events.\nEngage with event attendees to build relationships, generate qualified leads, and identify membership opportunities.\nAdditional Responsibilities\nMaintain a strong working knowledge of the PlumpJack Collection of Wineries, including wines, membership offerings, benefits, and experiences.\nParticipate in ongoing sales training, product education, and professional development.\nCollaborate with the Membership Team to achieve departmental sales, retention, and service goals.\nPerform additional duties as assigned to support the success of the membership program.\nJob Knowledge & Educational Level\nHigh school diploma or equivalent required; college education preferred.\nPrevious experience in sales, hospitality, customer service, or a related field.\nDemonstrated experience with outbound sales, customer relationship management, or lead conversion preferred.\nWine industry experience and knowledge of wine club programs are a plus.\nProficiency in Microsoft Office, particularly Excel, and familiarity with CRM systems and web-based applications.\nSkills & Aptitudes\nStrong sales aptitude with a proactive, goal-oriented approach to generating revenue and developing customer relationships.\nExcellent verbal and written communication skills, with confidence engaging customers by phone, email, and text.\nAbility to deliver exceptional customer service while identifying appropriate sales opportunities.\nHighly organized, detail-oriented, and capable of managing multiple priorities and deadlines.\nComfortable working in a high-volume outbound calling and customer service environment.\nStrong problem-solving skills and the ability to navigate customer concerns professionally.\nAbility to work both independently and collaboratively in a team environment.\nAdaptability and a positive attitude in a fast-paced, results-driven workplace.\nWorking Conditions\nPrimarily office-based, with extensive daily use of computers, phones, and email.\nApproximately 90% of the workday is spent working at a desk or computer.\nHigh-volume customer communications and shifting priorities, particularly during membership processing periods.\nOccasional evening, weekend, and off-site event participation may be required.\nOccasional lifting and moving of objects weighing up to 50 pounds over short distances.\n* In addition to the hourly rate, this position is eligible for sales commissions based upon sales goals.","description_format":"text","description_chars":5497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-06T04:57:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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