{"id":3857977,"url":"https://alion.io/job/plumsail-technical-support-engineer-3","title":"Technical support engineer","company":{"id":2451064,"name":"Plumsail","domain":"plumsail.com","url":"https://alion.io/company/plumsail-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"inferred_board_market","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":{"min":1000,"max":null,"currency":"USD","period":"month","gross":null,"usd_annual":12000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"JQuery","optional":false},{"name":"SharePoint","optional":false},{"name":"Vue.js","optional":false}],"status":"live","first_seen_at":"2026-11-06T07:21:16Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T07:22:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hi there!\n At Plumsail, we develop online services that help automate business processes. Over 8,000 companies in 170 countries rely on our products, including Fortune 500 companies, as well as leading educational, government, and non-profit organizations.\n We're growing and excited to welcome a new Technical Support Engineer to our team!\n About the job\n Become the champion for our clients' success! As a Support Engineer, you'll be the key to unlocking the full potential of our products for their unique needs. Through an in-depth understanding of their processes, product capabilities, and integrated systems, you'll be the trusted advisor guiding them toward smooth adoption and maximized value.\n Our primary support channel is email, with phone calls and screen-sharing sessions available for very complex issues.\n We're looking for\n Excellent written communication skills in English\n Passion for helping others and a strong sense of empathy\n A strong desire to learn and stay up to date on our products\n Basic proficiency in JavaScript, HTML, CSS, Vue, and jQuery, with a willingness to learn and grow\n Experience with SharePoint and Microsoft 365 for Business is a plus\n As part of the application process, we ask candidates to complete a test task. If you're hired, we'll pay for the time spent, equivalent to one full working day.\n Why Plumsail\n We're a highly professional remote-first team\n\n We love responsibility and don't do micro-management\n\n It won't be boring - your tasks are very different and challenging\n\n We offer compelling benefits\n\n Flexible schedule\n\n Bonuses\n We allocate an annual stipend to each employee. You will be able to spend your stipend on:\n Self-education - take online or offline classes, participate in conferences, buy books, etc.\n\n Fitness - pay for your gym membership, yoga studio membership, or whatever activity you do to stay in shape. If it's not organized fitness, that's okay, too. You can use your stipend to pay for race registrations or even new outdoor running shoes.\n\n Coworking - pay for a coworking space. Just make sure you're using a true coworking space that's meant solely for working, not a club or social space.\n\n Medical services - pay for any medical services. As it's said, a sound body makes a sound mind.\n\n Health insurance - pay for extra health insurance or if you need an advanced package, compensate a part of it with your bonuses.\n\n Wellness - pay for a service or experience that enhances your overall mental well-being. For some people, that might mean a monthly massage. You could also use the stipend to book a service at a spa that is more relaxing to you than a massage,e like a pedicure or facial.\n\n We offer remote workers a special bonus for improving their home office.\n ------\n Описание вакансии (на русском)\n Привет!\n Мы - Plumsail, разрабатываем онлайн-сервисы для автоматизации бизнес-процессов. Нашими продуктами пользуются более 8 000 компаний в 170 странах, включая крупные корпорации, ведущие университеты, государственные организации и некоммерческие фонды.\n Сейчас мы расширяем команду и ищем сотрудника технической поддержки.\n Что это за роль?\n Ты будешь помогать клиентам понимать наши продукты и эффективно использовать их в работе. Твоя задача разобраться в их задачах, показать, как применять наши решения, и сопровождать их на всех этапах. В основном общение происходит по почте, но иногда возможны звонки и демонстрация экрана для решения сложных вопросов.\n Что мы ждём от тебя?\n Отличный письменный английский\n\n Желание помогать и умение слушать\n\n Готовность учиться - наши продукты развиваются, важно быть в курсе\n\n Базовые знания JavaScript, HTML, CSS, Vue и jQuery\n\n Опыт работы с SharePoint и Microsoft 365 будет плюсом\n\n Мы предлагаем выполнить тестовое задание, и если ты присоединишься к нам, мы компенсируем это время как полноценный рабочий день.\n Что предлагаем взамен?\n Удалённую работу и гибкий график\n\n Никакого микроменеджмента\n\n Интересные и разнообразные задачи\n\n Бонусы и годовой грант, который можно потратить на:\n обучение - онлайн-курсы, конференции, книги\n\n фитнес - абонементы, соревнования, экипировку\n\n коворкинг - если хочется сменить обстановку\n\n медицинские услуги и страховку\n\n сервисы для заботы о себе - массажи, спа, отдых\n\n Плюс мы даём отдельный бонус для обустройства 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