Customer Success / Account Manager
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 13, 2026.
Location: New York, NY
Work Model: Hybrid (in-office preferred), ~25% travel
Industry: AI / vertical SaaS for home services
Compensation: $100K-$130K base, $200K OTE
About the Company
Our partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track for rapid growth. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.
The Opportunity
Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.
You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.
Responsibilities
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
- Build the customer success function and playbook from the ground up.
- Drive expansion revenue through upsell and cross-sell.
- Partner with sales, product, and leadership to deliver strong customer outcomes.
- Travel to customers as needed (approximately 25% of the time).
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role.
- Strong commercial instincts with a track record of expansion and NRR.
- Builder mentality with experience creating processes from scratch.
- Comfortable with approximately 25% travel.
- Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.
- Able to work in a hybrid model from New York, NY.