{"id":2422842,"url":"https://alion.io/job/pluto-customer-success-account-manager","title":"Customer Success / Account Manager","company":{"id":3514,"name":"Pluto","domain":"talentpluto.com","url":"https://alion.io/company/talentpluto","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-13T06:04:51Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T09:34:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: New York, NY\nWork Model: Hybrid (in-office preferred), ~25% travel\nIndustry: AI / vertical SaaS for home services\nCompensation: $100K-$130K base, $200K OTE\nAbout the Company\nOur partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track for rapid growth. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.\nThe Opportunity\nOur partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.\nYou will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.\nResponsibilities\nOwn retention and net revenue retention (NRR) across a portfolio of enterprise accounts.\nBuild the customer success function and playbook from the ground up.\nDrive expansion revenue through upsell and cross-sell.\nPartner with sales, product, and leadership to deliver strong customer outcomes.\nTravel to customers as needed (approximately 25% of the time).\nRequirements\n2-4 years in customer success, account management, or another revenue-oriented role.\nStrong commercial instincts with a track record of expansion and NRR.\nBuilder mentality with experience creating processes from scratch.\nComfortable with approximately 25% travel.\nBackground in home services, trades, or field-service management software, or early-stage startup experience, is a plus.\nAble to work in a hybrid model from New York, NY.","description_format":"text","description_chars":1982,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Recruiting & Staffing","Career Services","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-13T06:04:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T10:33:41Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/pluto-customer-success-account-manager","json_url":"https://alion.io/job/pluto-customer-success-account-manager.json","meta":{"generated_at":"2026-10-13T10:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3514},"rest":"https://alion.io/mcp/rest/get_company?id=3514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpluto-customer-success-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpluto-customer-success-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpluto-customer-success-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pluto-customer-success-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpluto-customer-success-account-manager"}]}