{"id":2314586,"url":"https://alion.io/job/pluto-founding-account-manager-ajax","title":"Founding Account Manager - Ajax","company":{"id":3514,"name":"Pluto","domain":"talentpluto.com","url":"https://alion.io/company/talentpluto","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":104000,"max":144000,"currency":"USD","period":"year","gross":null,"usd_annual":144000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T03:34:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T03:03:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location: New York, NY\nWork Model: Onsite, Monday-Friday\nIndustry: Legal technology / B2B SaaS\nCompensation: $104K-$144K base, $130K-$180K OTE\nAbout the Company\nOur partner is a seed-funded legal technology company building time-tracking software for law firms. Their product automatically captures billable activity, drafts the time entries, and pushes them into the firm's billing system, saving attorneys roughly an hour a week of administrative work and surfacing meaningfully more billable time than manual tracking. They have been in market for more than two years, win the vast majority of their pilots, have never lost a customer, and have grown revenue sixfold since their raise. The team of about 14 works in person in downtown Manhattan, with go-to-market and engineering side by side.\nThe Opportunity\nThis is the company's first dedicated account management hire and a founding role in a brand-new function. Today, once a pilot is won, customer accounts are owned informally by the team that ran the pilot, and there is no structured account management behind a multi-million-dollar recurring revenue base. You will build that function: account-health tracking, proactive check-ins, quarterly business reviews, renewals and expansion, and the dashboards and tooling that make it all run.\nThe product is technical, so you will learn it deeply and resolve many customer questions yourself rather than escalating them. You will report to the go-to-market co-founder and work closely with the customer onboarding team. The role is customer-success oriented but builder-first, and its scope can grow with the company.\nResponsibilities\nOwn proactive outreach, check-ins and relationship health across the company's law-firm customers\nBuild the account-tracking system and dashboards from scratch, using the company's BI tooling and AI tools to connect data sources\nRun quarterly business reviews and lead renewal and expansion conversations\nResolve a share of customer support tickets directly, drawing on deep working knowledge of the product\nWrite the playbooks and processes for the account management function\nHandle skeptical or demanding stakeholders with poise, clarity and empathy\nBring customer feedback back to the product and engineering team\nRequirements\n2-5 years of experience in consulting, investment banking, product or operations at a financial or technology company, or an early-stage startup\nA track record of building systems to manage large volumes of people, information or process\nStrong with tools: comfortable building dashboards and connecting systems; experience with AI tools is a plus\nTechnical aptitude to learn a complex product deeply and troubleshoot customer issues\nClear, confident communicator with demanding professional-services customers; comfortable negotiating renewals\nSome account management or customer success experience is welcome but not required\nAble to work onsite in New York City Monday through Friday","description_format":"text","description_chars":2959,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Recruiting & Staffing","Career Services","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-12T03:34:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":144000,"is_top_pay":true},"html_url":"https://alion.io/job/pluto-founding-account-manager-ajax","json_url":"https://alion.io/job/pluto-founding-account-manager-ajax.json","meta":{"generated_at":"2026-10-13T04:46:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3514},"rest":"https://alion.io/mcp/rest/get_company?id=3514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpluto-founding-account-manager-ajax"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpluto-founding-account-manager-ajax"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpluto-founding-account-manager-ajax"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pluto-founding-account-manager-ajax\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpluto-founding-account-manager-ajax"}]}