{"id":3021381,"url":"https://alion.io/job/pluxee-customer-experience-representative","title":"Customer Experience Representative","company":{"id":1925233,"name":"Pluxee","domain":"pluxeegroup.com","url":"https://alion.io/company/pluxeegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T11:15:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.\nPermanent RegularJob Description:\nThe Customer Experience Representative plays a key role in improving and supporting the delivery of a seamless, engaging, and branded experience for clients, consumers, and merchants at the local level. As an individual contributor, this role is responsible for mapping customer journeys, analyzing feedback, identifying improvement opportunities, and supporting the implementation of customer-centric enhancements across teams and processes. The role works closely with local care, product, sales, marketing, and operations functions, while aligning with global customer experience standards.Pluxee is a global player in employee benefits and engagement, operating in 29 countries. We help organizations attract, engage, and retain talent through a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.\nPowered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem of over 500,000 clients, 36 million consumers, and 1.7 million merchants.\nWith more than 45 years of experience, Pluxee is committed to creating a positive and sustainable impact for all stakeholders - from supporting local communities and employee wellbeing at work to protecting the planet.\nYour Next Challenge\nPluxee is looking for a Customer Experience Representative to join our Customer Experience team in Portugal and play a key role in delivering an outstanding experience across our B2B2C ecosystem.\nThis role focuses on managing meaningful interactions with stakeholders, handling topics with higher business and commercial impact such as onboarding, contract topics, retention, and cross-sell opportunities.\nYou will work closely with internal teams such as Sales, Operations, Finance, and Product, as well as with the Customer Care team ensuring efficient execution of processes while also contributing to the continuous improvement of customer journeys, tools, and ways of working. This is an excellent opportunity for a junior to mid-level profile who wants to grow in a dynamic, customer-centric, and digital environment.\nKey Responsibilities\nCustomer Experience & Stakeholder Management\nManage interactions with the stakeholders on topics related to customer relationship management, onboarding, and ongoing support.\nHandle more complex or value-driven customer topics, including contract discussions, renewals, and relationship management.\nEnsure a consistent, high-quality customer experience aligned with Pluxee’s standards, values, and commercial objectives.\nOnboarding, Support & Ticket Management\nConduct onboarding sessions for stakeholders across Pluxee’s product platforms.\nManage and follow up on tickets, ensuring timely resolution, clear communication, and accurate documentation.\nPerform administrative and back-office activities related to customer requests, contracts, and operational processes.\nMaintain accurate and up-to-date records in Salesforce (CRM), ensuring data quality and traceability.\nOutbound Campaigns & Commercial Support\nParticipate in outbound campaigns targeting existing stakeholders.\nSupport commercial activities such as contract renegotiations, customer retention, and cross-sell initiatives.\nIdentify commercial opportunities and potential churn risks during customer interactions, coordinating with Sales when appropriate.\nProcess Improvement & Continuous Optimization\nIdentify recurring issues, inefficiencies, and opportunities to improve processes and customer journeys.\nProactively suggest improvements to workflows, customer communications, and internal coordination.\nCollaboration with Internal Teams\nWork closely with Customer Care, Sales, Operations, Finance, Product, and other internal stakeholders to ensure end-to-end resolution of customer topics.\nAct as a voice of the customer, sharing insights and feedback to support product and process evolution.\nYou’re a Match If You\nHave experience in Customer Experience, Customer Care, or Customer Support roles.\nBring solid experience in customer service and direct stakeholder interaction (mandatory).\nHave exposure to commercial topics such as retention, renegotiation, or cross-sell (strong plus).\nAre comfortable working with SaaS platforms and digital products.\nHave hands-on experience with Salesforce or other CRM tools.\nAre structured, proactive, and able to manage multiple topics in parallel.\nDemonstrate critical thinking and a continuous improvement mindset.\nCommunicate clearly, professionally, and empathetically.\nSalary Range: 18-20k annual\nLanguages\nPortuguese: Fluent\nEnglish: Intermediate\nLocation\nLisbon, Portugal\nHybrid working model\nRecruitment Process\nVideo call with HR Business Partner\nVideo call or face-to-face interview with CX Manager\nVideo call or face-to-face with Country Managing Director\nYour Team\nCustomer Experience Team\nReporting to: CX Manager\nOur Commitment to Inclusion\nAt Pluxee, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and experiences and are proud to be an equal opportunity employer.\nWhy join Pluxee?\nJoin an inclusive team\nWork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\nTurn inspiration into possibility\nGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\nMake a positive impact\nTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\nGrow with us\nGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.","description_format":"text","description_chars":6114,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-21T17:55:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/pluxee-customer-experience-representative","json_url":"https://alion.io/job/pluxee-customer-experience-representative.json","meta":{"generated_at":"2026-10-22T15:34:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925233},"rest":"https://alion.io/mcp/rest/get_company?id=1925233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpluxee-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpluxee-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpluxee-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pluxee-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpluxee-customer-experience-representative"}]}