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The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients’ employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.YOUR NEXT CHALLENGE \nResponsibilities: \n1. Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups. \n2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes. \n3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on account planning and forecasting. Share feedback on platform usage, merchant needs, and solution impact. \n4. Cross-Functional Coordination Liaise with onboarding, support, product, and merchant teams to deliver a seamless client experience. Support pricing updates and contract renewals when required. \nYOU ARE A MATCH IF... \nEducation: Bachelor’s degree in Business, Marketing, HR, or Organizational Psychology. \nWork Experience: 3+ years in strategic account management, customer success, or B2B post-sales roles. \nExperience with SaaS platforms or HR/employee engagement solutions strongly preferred. \nSkills & Certifications: Strong consultative sales, negotiation, and communication skills. \nExperience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred. \nGood organizational skills and ability to manage multiple commercial activities simultaneously. Strong virtual and in-person communication capabilities. \nProficiency in Microsoft 365 tools. \nKnowledge of full-cycle sales methodologies is considered an advantage. \nLanguages: Both Spanish & English is required. Additional languages such as Catalan or French, are an advantage. \nWorking Conditions: Hybrid working patterns. \nTravel may be required depending on business needs.\nWhy join Pluxee?\nJoin an inclusive team\nWork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\nTurn inspiration into possibility\nGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\nMake a positive impact\nTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\nGrow with us\nGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.","description_format":"text","description_chars":3361,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Catalan","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-21T17:55:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/pluxee-customer-success-2","json_url":"https://alion.io/job/pluxee-customer-success-2.json","meta":{"generated_at":"2026-10-24T05:16:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925233},"rest":"https://alion.io/mcp/rest/get_company?id=1925233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpluxee-customer-success-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpluxee-customer-success-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpluxee-customer-success-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pluxee-customer-success-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpluxee-customer-success-2"}]}