{"id":3486709,"url":"https://alion.io/job/pluxee-customer-success-large-accounts","title":"Customer Success (Large Accounts)","company":{"id":1925233,"name":"Pluxee","domain":"pluxeegroup.com","url":"https://alion.io/company/pluxeegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":32,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T21:55:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T10:57:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.\nPermanent RegularJob Description:\nCustomer Success - Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.\nYour next challenge (Mission, main goals)\n What you’ll be doing: (Main duties and activities which define the job, reponsibilities and its interactions)\nManage and nurture relationships with existing clients through Teams, phone calls, or on-site meeting as required by commercial needs.\nIdentify opportunities to upsell and cross-sell products and services.\nConduct regular client reviews and satisfaction assessments.\nCollaborate with sales and account management teams to address client needs.\nProvide clients with updates on new products and services.\nPrepare and present reports on client relationship metrics and performance.\nYou’re a match:\nEducation Requirements: Bachelor’s degree in Business Administration, Marketing, or a related field.\n Work Experience Requirements: 4-8 years of experience in client relationship management (large company) or a related field.\nLanguages: Spanish and English fluent \nCompetencies: Result-driven Ability to work under pressure Persuasive communication Active listening Resilience and tolerance for rejection Negotiation Planning and organization Customer-centric mindset Proactivity Adaptability\nTo get this challenge\nVideo call or face to face with Recruiter/HRBP\nVideo call or face to face with Sales Manager\nVideo call or face to face with Sales Director\nYour team\nCS Large Team\nYour Location:\nMadrid (SP)\nHappy at work\nA meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.\nA great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!\nAn empowering environment: Be yourself! 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