{"id":1476681,"url":"https://alion.io/job/pluxee-merchant-relationship-manager","title":"Merchant Relationship Manager","company":{"id":1925233,"name":"Pluxee","domain":"pluxeegroup.com","url":"https://alion.io/company/pluxeegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-01T04:06:38Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.\nPermanent RegularJob Description:\nThe Merchant Field Sales Executive - Farmer - Large Accounts is responsible for managing and developing a portfolio of existing large merchant partners through direct, in-person relationship management. The role plays a critical part in strengthening the merchant network by driving engagement, increasing benefit usage, identifying commercial opportunities, and ensuring high satisfaction and retention. Operating through field visits and face-to-face interactions, the Farmer contributes directly to the long-term value of Pluxee’s B2B2C ecosystem.YOUR NEXT CHALLENGE\nResponsibilities:\n1. Merchant Relationship Management\nAct as the primary point of contact for a portfolio of large merchants\nConduct regular in-person visits to strengthen trust, loyalty, and collaboration\nMonitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement\nProvide ongoing education on new features, digital tools, and consumer-facing opportunities\nAddress operational concerns in coordination with internal teams and ensure smooth resolution\n2. Account Development and Commercial Growth\nIdentify upsell, cross-sell, and renewal opportunities across the portfolio\nSupport merchant participation in seasonal campaigns, co-marketing programs, and product expansion\nAnalyze usage patterns and proactively recommend improvements or activation strategies\nManage contract renewals and updates when required\n3. Ecosystem Coordination\nCollaborate with Merchant Marketing to maximize visibility and promotional impact for key partners\nShare merchant insights with Product, Legal, and Customer Success teams\nEnsure merchant feedback is integrated into the continuous improvement of the Pluxee offering\nAssist in planning merchant events, presentations, or local engagement activities\n4. Sales Operations and CRM Discipline\nMaintain accurate and up-to-date records in Salesforce CRM\nTrack KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores\nExecute regular reporting and activity documentation to support performance analysis and review\n5. Comply with fiscal, legal, and contractual requirements in all interactions\nYOU ARE A MATCH IF...\nEducation:\nBachelor’s degree in Business, Marketing, Sales, or a related field\nWork Experience:\n3+ years of experience in B2B account management, preferably in field-based roles\nDemonstrated experience managing large or strategic partners\nPrevious exposure to merchant ecosystems, payment platforms, or benefits providers is an asset\nSkills & Certifications:\nStrong interpersonal, problem-solving, and consultative sales skills\nProficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams)\nAbility to work independently, manage priorities, and maintain strong organizational discipline\nLanguages:\nFor global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.\nFor local country leadership and management roles, fluency in the local language and English is required.\nFor local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.\nWorking Conditions:\nFor global, regional, or area roles:\nHybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.\nFor local roles:\nHybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.\nCompetencies:\nClient and Merchant Relationship Management\nSalesforce CRM Usage\nAccount Development and Growth\nCustomer Experience Management\nContract Renewal and Lifecycle Management\nCustomer and Consumer Orientation\nAccountability and Ownership\nDrives Results\nCollaboration\nAdaptability\nWhy join Pluxee?\nJoin an inclusive team\nWork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\nTurn inspiration into possibility\nGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\nMake a positive impact\nTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\nGrow with us\nGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.","description_format":"text","description_chars":4978,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":true},{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-29T18:54:30Z"}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.487,"p_room":0.9,"age_days":34,"expected_fill_days":56,"reasons":["conf:4","stale_co","win:mid","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pluxee-merchant-relationship-manager","json_url":"https://alion.io/job/pluxee-merchant-relationship-manager.json","meta":{"generated_at":"2026-10-01T04:40:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4164,"day_limit":5000,"remaining_today":836,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}