{"id":4019279,"url":"https://alion.io/job/pluxee-onboarder-specialist","title":"Onboarder Specialist","company":{"id":1925233,"name":"Pluxee","domain":"pluxeegroup.com","url":"https://alion.io/company/pluxeegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":31,"ghost_share":0,"stale_share":0.806,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T14:20:13Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T20:16:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.\nPermanent RegularJob Description:\nAt Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.\nJoin Pluxee as an Onboarding Specialist and help us deliver a high-quality, personalized oboarding experience-laying a solid foundation to ensure the success of our accounts from the moment they begin working with Cobee by Pluxee.\nThis role is crucial in guiding clients through the onboarding process, by possessing a profound understanding of our products. This stage represents the very first impression our customers have once they start using Cobee by Pluxee and, therefore, you wield significant influence over their experience.\nThe Onboarding Specialist is the first point of contact with our clients, responsible for ensuring a smooth implementation, a deep understanding of our product, and ongoing follow-up during the customer’s first weeks.\n Your next challenge\nDevelop an in-depth knowledge of Cobee by Pluxee's products and services to effectively guide customers through the onboarding process. \nProvide clear and comprehensive training to customers, ensuring they understand the features, functionalities, and benefits of our products.\nAssist customers in the setup and implementation of Cobee by Pluxee's solutions, addressing any challenges or questions they may encounter during the onboarding phase.\nWork closely with customers to tailor the product to their specific needs, offering guidance on customization options and configurations.\nProactively identify and resolve any issues that may arise during the onboarding process, collaborating with internal teams to ensure a smooth customer experience.\nMaintain transparent and consistent communication with customers, keeping them informed about the onboarding progress, milestones, and any relevant updates.\nGather feedback from customers during and after onboarding, and relay insights to the product development and customer success teams for continuous improvement.\nCreate and update onboarding documentation, including guides, FAQs, and best practices, to assist customers in navigating the onboarding process independently.\nCultivate positive relationships with customers by demonstrating genuine interest in their success, becoming a trusted advisor, and promoting customer advocacy within the organization.\nStay informed about industry trends, customer needs, and competitor offerings to continuously enhance the onboarding process and contribute to the overall improvement of the product.\n\n You’re a match\nBachelor’s degree in Business Administration, Marketing, or related.\n2-4 years of experience with onboarding, implementation, or customer success projects in B2B companies (Saas or HR tech sectors will be a plus). \nProven ability to manage multiple clients and projects simultaneously.\nStrong project management and organizational skills, with the ability to prioritize and meet deadlines.\nExcellent communication skills in both Spanish and English.\nAbility to explain complex concepts and processes in a clear, simple, and engaging way.\nAbility to lead client meetings and build trusted stakeholder relationships. Solid experience in a customer-facing role.\nStrong customer-focused mindset with a passion for delivering an outstanding client experience.\nProactive and autonomous approach, with the ability to identify risks and drive solutions independently.\nStrong analytical and problem-solving skills, with confidence working with data and identifying inconsistencies.\n Why join Pluxee?\nJoin an inclusive team: w ork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\nTurn inspiration into possibility: get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\nMake a positive impact: touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\nGrow with us: get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.\n\nWhy join Pluxee?\nJoin an inclusive team\nWork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\nTurn inspiration into possibility\nGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\nMake a positive impact\nTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\nGrow with us\nGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.","description_format":"text","description_chars":5210,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Human Resources"],"lifecycle":[{"event":"open","at":"2026-11-10T14:20:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:8","win:early","comp:junior,brand"],"computed_at":"2026-11-11T04:25:21Z"},"pay":null,"html_url":"https://alion.io/job/pluxee-onboarder-specialist","json_url":"https://alion.io/job/pluxee-onboarder-specialist.json","meta":{"generated_at":"2026-11-11T04:25:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925233},"rest":"https://alion.io/mcp/rest/get_company?id=1925233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpluxee-onboarder-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpluxee-onboarder-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpluxee-onboarder-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pluxee-onboarder-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpluxee-onboarder-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4019279}},{"tool":"search_jobs","arguments":{"company":"pluxeegroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4019279},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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