{"id":3383537,"url":"https://alion.io/job/pluxee-team-lead-payments-operations","title":"Team Lead Payments Operations","company":{"id":1925233,"name":"Pluxee","domain":"pluxeegroup.com","url":"https://alion.io/company/pluxeegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":33,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T07:16:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.\nPermanent RegularJob Description:\nThe Team Lead Payments Operations supports the execution, monitoring, reporting, and optimization of payment and means-of-payment operational activities within a country or local entity. The role contributes to operational performance tracking, operational controls, reconciliation support, incident follow-up, reporting activities, and process analysis related to digital cards, plastic cards, voucher operations, production coordination, fulfillment, and operational service delivery.The role works closely with Local Operations Managers, operational teams, Finance, Customer Care, Technology, vendors, and operational partners to support efficient, compliant, and data-driven operational management.\nYOUR NEXT CHALLENGE\nResponsibilities:\nOperational Monitoring & Reporting\nMonitor operational activities, service levels, operational KPIs, and operational performance indicators.\nPrepare operational reports, dashboards, reconciliations, and operational analyses.\nTrack operational incidents, delays, service disruptions, and operational anomalies.\nSupport operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities.\nContribute to operational visibility and operational governance reporting.\nOperational Analysis & Process Support\nAnalyze operational workflows, operational data, and operational performance trends.\nIdentify operational inefficiencies, bottlenecks, risks, and improvement opportunities.\nSupport implementation of operational process improvements and optimization initiatives.\nAssist with operational documentation, process mapping, and operational procedure updates.\nSupport operational testing and validation activities when required.\nOperational Controls & Compliance\nSupport execution of operational controls and verification activities.\nEnsure operational records, reconciliations, and reporting activities remain accurate and traceable.\nContribute to operational audits, compliance reviews, and remediation follow-up activities.\nMonitor adherence to operational procedures and governance standards.\nEscalate operational risks, anomalies, or process deviations when identified.\nStakeholder Coordination & Support\nCollaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams.\nSupport coordination with production partners, logistics providers, and operational vendors.\nProvide operational analysis and reporting support for operational governance meetings.\nContribute to operational communication and service coordination activities.\nSupport operational knowledge sharing and documentation maintenance.\nContinuous Improvement & Operational Efficiency\nContribute to operational optimization and automation initiatives.\nSupport standardization of operational reporting and governance practices.\nAssist in improving operational tools, dashboards, and monitoring processes.\nPromote operational accuracy, efficiency, and service quality.\nSupport continuous improvement of operational methodologies and controls.\nYOU ARE A MATCH IF...\nEducation:\nBachelor’s degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.\nWork Experience:\n2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.\nExperience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred.\nExposure to operational KPI monitoring and reporting activities is considered an advantage.\nSkills & Certifications:\nStrong analytical and reporting capabilities.\nExperience with operational reporting, reconciliations, and operational data analysis.\nStrong attention to detail and organizational skills.\nProficiency in Excel and operational reporting tools.\nProficiency in Microsoft 365 is required.\nLanguages:\nEnglish is considered an advantage as it supports communication, learning, and collaboration in a multinational context.\nWorking Conditions:\nHybrid working environment.\nCompetencies:\nOperational Analysis & Reporting\nOperational KPI Monitoring\nOperational Controls & Reconciliation\nProcess Documentation\nOperational Data Analysis\nWhy join Pluxee?\nJoin an inclusive team\nWork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\nTurn inspiration into possibility\nGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\nMake a positive impact\nTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\nGrow with us\nGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.","description_format":"text","description_chars":5132,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-28T06:21:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/pluxee-team-lead-payments-operations","json_url":"https://alion.io/job/pluxee-team-lead-payments-operations.json","meta":{"generated_at":"2026-10-31T12:37:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925233},"rest":"https://alion.io/mcp/rest/get_company?id=1925233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpluxee-team-lead-payments-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpluxee-team-lead-payments-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpluxee-team-lead-payments-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pluxee-team-lead-payments-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpluxee-team-lead-payments-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3383537}},{"tool":"search_jobs","arguments":{"company":"pluxeegroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3383537},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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