{"id":2901102,"url":"https://alion.io/job/pm-consulting-chief-operating-officer","title":"Chief Operating Officer","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2013},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T06:21:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T19:47:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Office location: Cebu City\nWork Setup: Full onsite\nSchedule: Monday to Friday, Dayshift\nRole Overview\nThe Chief Operating Officer (COO) will oversee day-to-day operations across a large, multi-branch network while driving business transformation, operational excellence, and the company's expansion strategy. The role will focus on scaling the branch network, strengthening operating systems and processes, and ensuring consistent performance across all sites. This is a senior leadership position requiring a strategic yet hands-on operator who can work directly with business owners and top management to execute growth plans and lead organizational change.\nQualifications\nCurrently in a senior operations leadership position at the Director level or above, such as Operations Director, Head of Operations, VP, or COO.\nExtensive experience managing multi-site or multi-branch operations, with a proven track record of managing 100+ stores or branches.\nPreferably from the retail, distribution, quick-service restaurant (QSR), consumer finance, or other related fast-paced, branch-based industries.\nStrong strategic and execution capabilities, with demonstrated experience translating business objectives into operational plans, driving initiatives, and monitoring key performance indicators (KPIs).\nProven experience in change management, business transformation, systems implementation or replacement, and large-scale process improvement.\nHighly preferred to have experience working in a Filipino-Chinese or family-owned organization, with direct exposure to business owners, executives, and top management.\nHands-on, adaptable, and results-oriented, with the ability to balance strategic planning with detailed operational execution.\nExposure to ISO-certified quality management systems, audit processes, and compliance standards is highly preferred.\nExperience in consumer-facing operations involving financing, collections, inventory management, or a distributed workforce is an additional advantage.\nKey Responsibilities\n1. Operations Leadership and Business Performance\nOversee day-to-day operations across the branch network and support functions, ensuring consistent operating standards, accountability, and effective performance management.\nTranslate the owners' business strategy into actionable operating plans, performance targets, and regular management review routines.\nIdentify and resolve operational bottlenecks, process inefficiencies, control gaps, and execution risks to improve productivity and business performance.\nMaintain and strengthen the organization's ISO-certified quality management system and ensure operational standards are consistently implemented across locations.\n2. Business Expansion and Execution\nLead the execution of the company's branch expansion strategy, ensuring new locations are opened on schedule and meet established standards for readiness, staffing, and operational execution.\nDevelop a scalable and repeatable store-opening framework capable of supporting approximately 35-40 new branch openings annually.\nEstablish clear timelines, responsibilities, and monitoring mechanisms to support the planned expansion from approximately 107 to 300 branches.\nStandardize key operating practices across the network while allowing flexibility to address specific local requirements.\n3. Business Transformation and Change Management\nLead major operational transformation initiatives, including legacy systems replacement, in close coordination with the CFO and technology team.\nReview and redesign existing business processes to improve efficiency, consistency, scalability, and internal controls.\nDrive the implementation of new systems, processes, and operating standards while ensuring business continuity and minimizing disruption.\nEngage and guide managers and frontline teams throughout organizational and operational changes to ensure effective adoption and execution.\n4. Performance Monitoring and Operational Improvement\nEstablish and monitor operational KPIs, branch productivity, service metrics, and other performance indicators to measure progress against business objectives.\nProvide business owners and top management with regular reports on operational performance, expansion progress, risks, and key decisions requiring attention.\nIdentify opportunities to improve cost efficiency, inventory management, resource utilization, and overall branch productivity.\nImplement performance monitoring and accountability mechanisms to ensure consistent execution of operational plans across all locations.\n5. Leadership and Stakeholder Management\nBuild, lead, and develop a strong operations leadership team and a capable pipeline of branch managers to support business growth.\nWork closely with business owners, the CFO, and other senior executives to align operational priorities, resolve business challenges, and execute strategic initiatives.\nEstablish clear roles, decision-making authority, and escalation processes across the operations organization.\nCoach and mentor managers, promoting a hands-on, results-driven culture focused on accountability, continuous improvement, and sustainable growth.","description_format":"text","description_chars":5154,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T06:21:30Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.54,"p_room":0.9,"age_days":2,"expected_fill_days":7,"reasons":["conf:0","agency","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/pm-consulting-chief-operating-officer","json_url":"https://alion.io/job/pm-consulting-chief-operating-officer.json","meta":{"generated_at":"2026-10-23T21:26:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421389},"rest":"https://alion.io/mcp/rest/get_company?id=4421389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpm-consulting-chief-operating-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpm-consulting-chief-operating-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpm-consulting-chief-operating-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pm-consulting-chief-operating-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpm-consulting-chief-operating-officer"}]}