{"id":2398273,"url":"https://alion.io/job/pm-consulting-contact-center-solution-architect","title":"Contact Center Solution Architect","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1519},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false}],"status":"live","first_seen_at":"2026-10-12T22:49:46Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T02:48:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities:\nLead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.\nCollaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.\nDrive integration of voice and web-based channels with back-end systems, APIs, and analytics platforms.\nCoordinate with cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.\nArchitect and lead API integrations between internal platforms, external systems, and cloud services.\nGather integration requirements and translate them into scalable technical solutions in collaboration with development, infrastructure, and product teams.\nQualifications:\n Proven experience in designing and implementing Conversational AI, IVR, and chatbot solutions.\nStrong expertise in cloud platforms (AWS, Azure, GCP) and cloud-native application architecture.\nHands-on experience with API design and integration best practices.\nExcellent collaboration and communication skills to work with cross-functional teams.\nAbility to lead technical design discussions and deliver high-quality, scalable solutions.","description_format":"text","description_chars":1290,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T22:49:46Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:1","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/pm-consulting-contact-center-solution-architect","json_url":"https://alion.io/job/pm-consulting-contact-center-solution-architect.json","meta":{"generated_at":"2026-10-16T02:50:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421389},"rest":"https://alion.io/mcp/rest/get_company?id=4421389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpm-consulting-contact-center-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpm-consulting-contact-center-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpm-consulting-contact-center-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pm-consulting-contact-center-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpm-consulting-contact-center-solution-architect"}]}