{"id":2412543,"url":"https://alion.io/job/pm-consulting-customer-service-representative-cebu","title":"Customer Service Representative - Cebu","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T02:26:03Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-26T15:50:17Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We are looking for a Healthcare Customer Service Representative / Medical Associate who will provide professional and compassionate support to patients, members, healthcare providers, and other stakeholders. The role involves handling healthcare-related inquiries, assisting with account or insurance concerns, providing accurate information, and ensuring a positive customer experience.\nThe ideal candidate has strong communication skills, attention to detail, and a basic understanding of healthcare processes, medical terminology, or health insurance.\nKey Responsibilities\nHandle inbound and/or outbound calls, emails, and chat inquiries from patients, members, healthcare providers, or clients.\nAssist customers with healthcare-related inquiries, account concerns, benefits, claims, eligibility, billing, or medical services.\nProvide accurate and timely information while following established healthcare policies and procedures.\nVerify and update patient/member information in accordance with company processes.\nExplain healthcare benefits, coverage, eligibility, claims status, and other account-related information when applicable.\nCoordinate with internal teams, healthcare providers, or other departments to resolve customer concerns.\nDocument all customer interactions, requests, and resolutions accurately in the appropriate systems.\nEscalate complex or sensitive concerns to the appropriate team or department.\nMaintain confidentiality of patient and customer information in accordance with company policies and applicable privacy requirements.\nMeet established performance, quality, productivity, attendance, and customer satisfaction targets.\nFollow standard operating procedures, compliance requirements, and quality guidelines.\nPerform other healthcare customer service-related tasks as assigned.\nQualifications\nOpen to fresh graduates or with at least 1 year of experience in Customer Service, Healthcare BPO, Medical BPO, Insurance, Claims, or a related field preferred.\nHealthcare, medical insurance, claims, or provider services experience is an advantage.\nBasic knowledge of medical terminology, healthcare processes, insurance, claims, or benefits is preferred.\nExcellent verbal and written communication skills.\nStrong active listening and customer service skills.\nGood problem-solving and critical-thinking abilities.\nDetail-oriented with strong documentation and organizational skills.\nComfortable using multiple computer systems and applications.\nWilling to work shifting schedules, weekends, holidays, and night shifts as required.\nWilling to work onsite based on business requirements.\nHigh school diploma or equivalent; college-level education or a healthcare-related background is an advantage.\nPreferred Skills\nHealthcare customer service experience\nMedical terminology\nHealth insurance / claims knowledge\nBenefits and eligibility verification\nProvider or member services\nStrong communication and interpersonal skills\nData entry and documentation\nProblem-solving and multitasking\nAbility to handle sensitive customer concerns professionally","description_format":"text","description_chars":3071,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-13T02:26:03Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.45,"age_days":13,"expected_fill_days":7,"reasons":["conf:3","agency","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/pm-consulting-customer-service-representative-cebu","json_url":"https://alion.io/job/pm-consulting-customer-service-representative-cebu.json","meta":{"generated_at":"2026-10-26T17:29:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421389},"rest":"https://alion.io/mcp/rest/get_company?id=4421389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpm-consulting-customer-service-representative-cebu"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpm-consulting-customer-service-representative-cebu"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpm-consulting-customer-service-representative-cebu"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pm-consulting-customer-service-representative-cebu\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpm-consulting-customer-service-representative-cebu"}]}