{"id":2973852,"url":"https://alion.io/job/pm-consulting-customer-service-representative-voice-cebu","title":"Customer Service Representative (Voice) | Cebu","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T03:45:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T14:39:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description\n We are looking for motivated and customer-oriented individuals to join our team in Cebu IT Park, Cebu City. Successful candidates will handle customer inquiries, provide accurate information, address customer concerns, and deliver excellent customer service based on the assigned account's requirements.\nAvailable opportunities include\nTravel Sales\nAirline\nRetail accounts\n\nKey Responsibilities\nHandle customer inquiries and concerns professionally through voice interactions.\nProvide accurate information regarding products, services, bookings, or transactions, depending on the assigned account.\nResolve customer issues efficiently while maintaining a high level of customer satisfaction.\nMaintain clear, professional, and effective communication with customers.\nFollow established processes, account guidelines, and quality standards.\nMeet assigned performance targets and service-level expectations.\n\nQualifications\nExcellent verbal communication skills, with English proficiency close to Standard American English.\nStrong customer service, communication, and interpersonal skills.\nWillingness to work on a night-shift schedule in Cebu IT Park, Cebu City.\nAbility to adapt to account-specific processes and performance requirements.\n\nAccount-Specific Requirements\n1. Travel Sales Representative\nHigh school graduate, senior high school graduate, or college graduate.\nAt least 1 year of solid BPO experience, preferably with a background in sales or upselling.\nExcellent verbal communication skills, with proficiency close to Standard American English.\n2. Airline Specialist\nCompleted at least 2 years of college (4 semesters), with no back subjects.\nAt least 6 months of recent, solid BPO experience.\nC1-level English proficiency, with communication skills close to Standard American English.\n3. Retail Account Representative\nHigh school graduate, senior high school graduate, completed at least 2 years of college (4 semesters) with no back subjects, or college graduate.\nApplicants with or without prior work experience are welcome to apply.\nC1-level English proficiency.","description_format":"text","description_chars":2094,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T03:45:26Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.444,"p_room":0.75,"age_days":7,"expected_fill_days":8,"reasons":["conf:0","agency","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/pm-consulting-customer-service-representative-voice-cebu","json_url":"https://alion.io/job/pm-consulting-customer-service-representative-voice-cebu.json","meta":{"generated_at":"2026-10-28T16:41:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421389},"rest":"https://alion.io/mcp/rest/get_company?id=4421389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpm-consulting-customer-service-representative-voice-cebu"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpm-consulting-customer-service-representative-voice-cebu"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpm-consulting-customer-service-representative-voice-cebu"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pm-consulting-customer-service-representative-voice-cebu\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpm-consulting-customer-service-representative-voice-cebu"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2973852}},{"tool":"search_jobs","arguments":{"company":"pmconsulting.ph","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2973852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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