{"id":2901101,"url":"https://alion.io/job/pm-consulting-customer-service-representative","title":"Customer Service Representative","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cavite City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T06:21:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T15:17:22Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Service Representative\nOpen to Fresh Graduates | Bacoor, Cavite | Night Shift\nJob Summary\nWe are looking for motivated and customer-oriented individuals to join our team as Customer Service Representatives in Bacoor, Cavite. This opportunity is open to fresh graduates and candidates with 3 to 6 months of BPO experience in any line of business (LOB). Healthcare BPO experience is preferred but not required.\nThe successful candidates will assist customers with inquiries, address concerns, provide accurate information, and deliver excellent customer service in a fast-paced environment.\nKey Responsibilities\nHandle customer inquiries and concerns through phone, email, or other communication channels.\nProvide accurate information and assistance regarding products, services, and customer requests.\nResolve customer issues promptly and escalate complex concerns when necessary.\nMaintain accurate documentation of customer interactions and transactions.\nFollow company policies, procedures, and quality standards.\nDemonstrate professionalism, empathy, and effective communication when assisting customers.\nMeet performance targets related to productivity, service quality, and customer satisfaction.\nMaintain the confidentiality of customer information.\nQualifications\nOpen to fresh graduates of any course.\nCandidates with 3 to 6 months of BPO experience in any line of business are welcome to apply.\nHealthcare BPO experience is an advantage.\nGood verbal and written communication skills.\nStrong customer service, problem-solving, and interpersonal skills.\nWilling to work onsite in Bacoor, Cavite.\nWilling to work on a night shift schedule, including weekends and holidays as required.\nWork Details\nPosition: Customer Service Representative\nWork Location: Bacoor, Cavite\nWork Setup: Onsite\nShift: Night Shift\nExperience: Fresh graduates are welcome; 3-6 months of BPO experience preferred\nPreferred Background: Healthcare BPO, but applicants from any LOB are encouraged to apply\nInterested applicants are encouraged to submit their applications!","description_format":"text","description_chars":2058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T06:21:30Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.497,"p_room":0.9,"age_days":2,"expected_fill_days":7,"reasons":["conf:0","agency","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/pm-consulting-customer-service-representative","json_url":"https://alion.io/job/pm-consulting-customer-service-representative.json","meta":{"generated_at":"2026-10-23T18:18:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27893,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421389},"rest":"https://alion.io/mcp/rest/get_company?id=4421389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpm-consulting-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpm-consulting-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpm-consulting-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pm-consulting-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpm-consulting-customer-service-representative"}]}