{"id":3496520,"url":"https://alion.io/job/pm-consulting-patient-scheduling-supervisor","title":"Patient Scheduling Supervisor","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T01:32:27Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T14:22:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Patient Appointment Scheduling Supervisor\nWork Setup: Onsite\nShift: Night Shift (US Operations)\nLocation: Ortigas, Pasig City\nJob Overview\nWe are looking for an experienced Patient Appointment Scheduling Supervisor to lead and oversee daily patient scheduling operations in a healthcare environment.\nThe successful candidate will be responsible for managing scheduling teams, ensuring efficient appointment coordination, monitoring service quality and productivity, and maintaining smooth patient access to healthcare services. This role will provide leadership, coaching, and operational support while working closely with healthcare providers, clinical teams, and other departments to ensure accurate and timely scheduling.\nKey Responsibilities\nOversee the daily operations of the patient appointment scheduling team, ensuring efficient management of calls, scheduling requests, referrals, and appointment queues.\nMonitor team performance, including call volume, service levels, productivity, appointment accuracy, and turnaround times.\nProvide coaching, training, mentoring, and performance feedback to scheduling representatives.\nEnsure accurate scheduling based on provider availability, appointment types, medical requirements, and established scheduling protocols.\nHandle escalated patient and provider concerns involving appointment availability, cancellations, rescheduling, and scheduling errors.\nCoordinate urgent, same-day, and special appointment requests with healthcare providers and clinical teams.\nCollaborate with internal departments to ensure referral, insurance, and authorization requirements are properly identified and addressed.\nConduct quality audits and performance reviews to identify operational gaps and implement process improvements.\nManage staffing requirements, workload distribution, schedule coverage, and overall team productivity.\nDevelop and maintain scheduling procedures, workflow guidelines, and operational documentation.\nPrepare performance reports and provide regular operational updates to management.\nEnsure compliance with healthcare privacy standards, company policies, and applicable regulatory requirements.\nQualifications\nHigh School Diploma or equivalent required; a Bachelor's degree in Healthcare Administration, Business Administration, or a related field is an advantage.\nAt least 3-5 years of experience in patient scheduling, patient access, healthcare operations, medical administration, or a related field.\nAt least **1 year of supervisory,","description_format":"text","description_chars":2501,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-10-30T01:32:27Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.541,"p_room":0.9,"age_days":3,"expected_fill_days":8,"reasons":["conf:0","agency","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/pm-consulting-patient-scheduling-supervisor","json_url":"https://alion.io/job/pm-consulting-patient-scheduling-supervisor.json","meta":{"generated_at":"2026-11-02T14:55:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421389},"rest":"https://alion.io/mcp/rest/get_company?id=4421389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpm-consulting-patient-scheduling-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpm-consulting-patient-scheduling-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpm-consulting-patient-scheduling-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pm-consulting-patient-scheduling-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpm-consulting-patient-scheduling-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3496520}},{"tool":"search_jobs","arguments":{"company":"pmconsulting.ph","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3496520},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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