Process Improvement Specialist

PM Consulting • Bachelor's Degree • 1 day ago
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Salary
≈ $15k – $32k per year (Estimated)
Location
In office (Taguig)
Seniority
Middle · 4+ years exp

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 13, 2026.

Overview
Company
Impact
Profile match

PM Consulting

PM Consulting is a Philippine HR consulting and recruitment firm based in Makati, Metro Manila, offering executive search, professional and IT recruitment, recruitment process outsourcing and HR consulting. Active since 2006, it works with more than 100 local and global client companies across many industries, and most of its mandates sit in Metro Manila business districts such as Makati, Pasig, Taguig and Mandaluyong. Its client vacancies span audit and accounting managers, HR business partners, brand and merchandising managers, data and platform engineers, solution architects and B2B sales staff.
pmconsulting.ph • HQ: Makati, Philippines • Human Resources • Recruiting & Staffing • Executive Search • 1001-5000 employees • Est. 2006

Key Responsibilities:

  • Map and document current-state processes, including workflows, activities, controls, and dependencies.
  • Collaborate with stakeholders and subject matter experts (SMEs) to gather process requirements, inputs, outputs, and operational considerations.
  • Identify process gaps, inefficiencies, risks, and opportunities for improvement and standardization.
  • Support the design of future-state processes, including workflows, roles, handoffs, and service delivery models.
  • Ensure process documentation aligns with global standards, frameworks, taxonomy, and naming conventions.
  • Develop and maintain standard operating procedures (SOPs), work instructions, process documentation, and job aids.
  • Create training materials and knowledge resources to support onboarding and knowledge transfer.
  • Document process controls, risks, and compliance requirements to ensure governance and audit readiness.
  • Maintain accurate and organized process repositories, including version control and documentation updates.
  • Partner with Design, Build, and Transition teams to ensure processes and documentation are implementation-ready.
  • Review documentation for accuracy, completeness, and consistency, and escalate identified gaps for resolution.

    Qualifications:

  • Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related field.
  • 4+ years of experience in process analysis, operations, transformation, documentation, or shared services.
  • Experience in process mapping, workflow documentation, and business process analysis.
  • Proven experience developing SOPs, work instructions, training materials, and knowledge assets.
  • Experience supporting process improvement, transformation, migration, or transition initiatives.
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