Solar Technical Support Engineer

PM Consulting • Bachelor's Degree • 1 day ago

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Salary

≈ $12k – $32k per year (Estimated)

Location

In office (Makati)

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 12, 2026.

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PM Consulting

PM Consulting is a Philippine HR consulting and recruitment firm based in Makati, Metro Manila, offering executive search, professional and IT recruitment, recruitment process outsourcing and HR consulting. Active since 2006, it works with more than 100 local and global client companies across many industries, and most of its mandates sit in Metro Manila business districts such as Makati, Pasig, Taguig and Mandaluyong. Its client vacancies span audit and accounting managers, HR business partners, brand and merchandising managers, data and platform engineers, solution architects and B2B sales staff.

pmconsulting.ph • HQ: Makati, Philippines • Human Resources • Recruiting & Staffing • Executive Search • 1001-5000 employees • Est. 2006

Location: Makati

Work Set-up: Fully Onsite | Dayshift | Monday - Friday

Job Description:

The Solar Technical Support Engineer will provide advanced technical assistance for solar energy systems by supporting customers, installation teams, and internal stakeholders throughout the post-installation lifecycle. This role is responsible for diagnosing technical concerns, resolving equipment and system performance issues, and ensuring solar installations operate safely and efficiently. The position also contributes to continuous product improvement by documenting recurring issues, sharing technical insights, and promoting exceptional customer support.

Key Responsibilities:

Technical Support & Troubleshooting

Serve as the primary technical resource for customers regarding solar energy systems.
Investigate and resolve technical issues affecting system performance through remote or onsite troubleshooting.
Diagnose electrical and mechanical faults using appropriate testing and diagnostic methods

After-Sales Customer Support

Deliver responsive technical assistance following installation and system turnover.
Address customer inquiries, technical concerns, and service requests in a professional and timely manner.
Guide customers through proper system operation, maintenance practices, and basic troubleshooting procedures.

System Monitoring & Performance Analysis

Monitor operational data from installed solar systems to detect faults, performance irregularities, or potential equipment failures.
Prepare technical reports detailing system performance, incident investigations, and corrective actions taken.
Recommend preventive measures and performance improvements to enhance system reliability and efficiency.

Documentation & Reporting

Maintain detailed records of technical support requests, troubleshooting activities, and resolutions.
Prepare service reports, incident documentation, and technical findings.
Utilize ticketing systems to monitor and manage customer concerns from initial report through resolution.

Qualifications:

Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline.
Professional Engineering License is an advantage but not required.
Experience providing technical support, field service, after-sales support, or troubleshooting for electrical, renewable energy, or industrial equipment.
Knowledge of solar photovoltaic (PV) systems, inverters, electrical components, or EV charging systems is highly preferred.
Strong analytical and problem-solving skills with the ability to diagnose technical issues effectively.
Excellent communication and interpersonal skills with a customer-focused approach.
Valid driver's license is preferred.

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