{"id":2398438,"url":"https://alion.io/job/pm-consulting-solar-technical-support-engineer","title":"Solar Technical Support Engineer","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":32000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T22:49:46Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T17:14:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location: Makati\nWork Set-up: Fully Onsite | Dayshift | Monday - Friday\nJob Description:\nThe Solar Technical Support Engineer will provide advanced technical assistance for solar energy systems by supporting customers, installation teams, and internal stakeholders throughout the post-installation lifecycle. This role is responsible for diagnosing technical concerns, resolving equipment and system performance issues, and ensuring solar installations operate safely and efficiently. The position also contributes to continuous product improvement by documenting recurring issues, sharing technical insights, and promoting exceptional customer support.\nKey Responsibilities:\nTechnical Support & Troubleshooting\nServe as the primary technical resource for customers regarding solar energy systems.\nInvestigate and resolve technical issues affecting system performance through remote or onsite troubleshooting.\nDiagnose electrical and mechanical faults using appropriate testing and diagnostic methods\nAfter-Sales Customer Support\nDeliver responsive technical assistance following installation and system turnover.\nAddress customer inquiries, technical concerns, and service requests in a professional and timely manner.\nGuide customers through proper system operation, maintenance practices, and basic troubleshooting procedures.\nSystem Monitoring & Performance Analysis\nMonitor operational data from installed solar systems to detect faults, performance irregularities, or potential equipment failures.\nPrepare technical reports detailing system performance, incident investigations, and corrective actions taken.\nRecommend preventive measures and performance improvements to enhance system reliability and efficiency.\nDocumentation & Reporting\nMaintain detailed records of technical support requests, troubleshooting activities, and resolutions.\nPrepare service reports, incident documentation, and technical findings.\nUtilize ticketing systems to monitor and manage customer concerns from initial report through resolution.\nQualifications:\nBachelor's Degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline.\nProfessional Engineering License is an advantage but not required.\nExperience providing technical support, field service, after-sales support, or troubleshooting for electrical, renewable energy, or industrial equipment.\nKnowledge of solar photovoltaic (PV) systems, inverters, electrical components, or EV charging systems is highly preferred.\nStrong analytical and problem-solving skills with the ability to diagnose technical issues effectively.\nExcellent communication and interpersonal skills with a customer-focused approach.\nValid driver's license is preferred.","description_format":"text","description_chars":2717,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T22:49:46Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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