{"id":3512495,"url":"https://alion.io/job/pmc-information-communications-technical-apprentice","title":"Information Communications Technical Apprentice","company":{"id":450232,"name":"PMC","domain":"pmccommerce.com","url":"https://alion.io/company/pmccommerce","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abingdon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":97},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T03:03:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Apprenticeship: Level 3 Information Communications Technician\nDuration: Approximately 13 months, plus a 12-week End-Point Assessment period\nLaunch Your Career in IT!\nAre you passionate about technology, enjoy solving problems, and want to build a career in IT? We are looking for a motivated and enthusiastic Information Communications Technical Apprentice to join the team.\nThis is an excellent opportunity to gain hands-on experience, develop practical technical skills, and work towards a recognised Level 3 apprenticeship while learning from experienced IT professionals.\nYou will play an important role in supporting our day-to-day IT operations, helping users resolve technical issues, maintaining computer systems, and contributing to the reliable and secure delivery of IT services.\nNo previous professional IT experience is necessarily required. We are looking for someone with a genuine interest in technology, a positive attitude, and a strong willingness to learn.\nWhat Will You Be Doing?\nAs an IT Apprentice, you will receive training and support while developing your skills across a range of technical areas, including:\nIT Support and Troubleshooting\nProvide first-line support to users experiencing IT issues.\nHelp diagnose and resolve hardware, software, operating system, and connectivity problems.\nRecord support requests, document solutions, and escalate more complex issues when necessary.\nCommunicate professionally with users and keep them informed of progress.\nComputer Systems and Hardware\nAssist with setting up, installing, and maintaining computers, peripherals, and other IT equipment.\nSupport software installations, updates, system upgrades, and routine maintenance.\nHelp maintain accurate IT asset registers and equipment records.\nLearn how to carry out remote troubleshooting and support.\nNetworking and Infrastructure\nDevelop practical knowledge of computer networks, routers, switches, wireless access points, and network cabling.\nAssist with investigating network connectivity and performance issues.\nLearn about IP addressing, network protocols, and the technologies that keep IT services running.\nCyber Security and Data Protection\nFollow information security policies and safe working practices.\nHelp maintain secure systems, devices, and user access.\nDevelop an understanding of cyber security threats, vulnerabilities, and protective measures.\nSupport data protection, backups, and recovery procedures, and promptly report suspected security incidents.\nCloud Technologies and Technical Projects\nLearn about cloud-based applications, storage, and infrastructure services.\nUse diagnostic tools and system information to investigate technical issues.\nAssist with testing, basic scripting, automation, and system improvements.\nContribute to IT projects and activities that improve service reliability.\nDocumentation and Administration\nMaintain accurate records of IT incidents, support activities, equipment, and system changes.\nFollow established procedures and help keep technical documentation up to date.\nOrganise assigned tasks, meet agreed deadlines, and contribute to continuous improvement.\nRequirements\nWhat Are We Looking For?\nWe are looking for someone who is enthusiastic about technology and keen to develop a career in IT.\nEssential Skills and Qualities\nA genuine interest in IT, computers, and technology.\nA willingness to learn new skills and undertake structured training.\nGood communication and interpersonal skills.\nA logical, methodical approach to problem-solving.\nGood organisational skills and attention to detail.\nThe ability to work independently on assigned tasks and collaboratively within a team.\nA professional, positive, and customer-focused attitude.\nA willingness to follow instructions, procedures, and information security requirements.\nCommitment to completing the apprenticeship and developing professionally.\nDesirable Experience\nBasic knowledge of computer hardware, software, or operating systems.\nFamiliarity with Microsoft Windows and common business applications.\nAn interest in computer networks, cloud technologies, or cyber security.\nPrevious customer service, teamwork, or technical support experience.\nAn IT-related qualification or relevant practical experience\nBenefits\nWhat Will You Learn?\nYou will work towards a Level 3 Information Communications Technician Apprenticeship, combining practical workplace experience with structured learning, coaching, and regular progress reviews.\nYour training will cover areas such as:\nIT support and technical troubleshooting.\nComputer systems, operating systems, and hardware.\nNetworking fundamentals and network infrastructure.\nCloud technologies and services.\nCyber security and data protection.\nTesting, diagnostic tools, scripting, and automation.\nTechnical documentation and professional workplace skills.\nPortfolio development and End-Point Assessment preparation.\nYou will be supported by your line manager and Development Coach throughout your apprenticeship, helping you build the knowledge, practical skills, and professional behaviours needed to succeed in an IT career.\nWhat Makes This Opportunity Great?\nEarn while you learn: Gain valuable workplace experience alongside your apprenticeship training.\nLearn from experienced professionals: Receive guidance, coaching, and practical support from the IT team.\nDevelop in-demand technical skills: Build knowledge across IT support, networking, cloud services, and cyber security.\nGain a recognised qualification: Work towards a Level 3 Information Communications Technician Apprenticeship.\nBuild your future: Develop a strong foundation for a long-term career in IT.\nWho Should Apply?\nThis opportunity is ideal for someone starting their career, a school or college leaver, or anyone looking to enter the IT profession through an apprenticeship.\nIf you are curious about how technology works, enjoy helping people, and are eager to learn, we would love to hear from you.\nStart building your future in technology today!","description_format":"text","description_chars":6003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Information Security","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-30T08:38:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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