{"id":2379258,"url":"https://alion.io/job/pmconsulting-contact-center-architect","title":"Contact Center Architect","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":93},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:59:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T06:54:17Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Role Overview\nThe Contact Center Architect is responsible for designing and delivering scalable, cloud-based customer engagement solutions across voice and digital channels. This role focuses on developing architecture for conversational platforms such as IVR, chatbots, and web-based applications, while ensuring seamless integration with enterprise systems and cloud environments.\nThe position requires strong technical expertise in cloud architecture, API integrations, and customer experience technologies, along with the ability to collaborate with cross-functional teams to deliver high-quality solutions.\nKey Responsibilities\nSolution Architecture & Design\nLead the design of end-to-end architecture for contact center solutions, including conversational AI, IVR, chatbot, and web-based applications.\n\nDevelop technical blueprints, architecture artifacts, and scalable solution designs aligned with business and technology requirements.\n\nProvide hands-on technical guidance during development to ensure alignment with architecture standards.\n\nIntegration & Platform Development\nDesign and oversee integrations between customer interaction platforms and backend systems using APIs and other integration methods.\n\nDefine integration requirements and translate them into scalable, maintainable technical solutions.\n\nEnsure seamless connectivity across voice, web, and digital channels.\n\nCloud & Infrastructure Collaboration\nWork closely with infrastructure teams to design and deploy solutions on cloud platforms such as AWS, Azure, or Google Cloud.\n\nEnsure solutions are secure, scalable, and optimized for performance within cloud environments.\n\nStakeholder Collaboration\nPartner with business stakeholders, developers, UX teams, and technical leads to gather requirements and deliver solutions.\n\nLead technical discussions and provide architectural direction across project teams.\n\nEnsure alignment between business needs and technical implementation.\n\nQualifications\nRequired\nProven experience designing and implementing contact center technologies, including conversational AI, IVR systems, and chatbot solutions.\n\nStrong 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