{"id":2379130,"url":"https://alion.io/job/pmconsulting-quality-engineer-servicenow-atf-assistant-manager","title":"Quality Engineer – ServiceNow + ATF Assistant Manager","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"QA","role_family":"QA","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:59:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-05T04:57:48Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Role Overview\nThe Quality Engineer (Assistant Manager) supports testing activities within ServiceNow implementations, focusing on execution, validation, and automation. This role ensures that system changes meet functional requirements and quality standards.\nKey Responsibilities\nTesting Execution\nPerform manual and functional testing, including regression, smoke, and sanity testing.\n\nDesign, execute, and review test cases and test scripts.\n\nManage defect lifecycle, including identification, tracking, and resolution.\n\nConduct root cause analysis for identified issues.\n\nServiceNow Testing\nExecute testing across ServiceNow modules (e.g., ITSM, CSM, HRSD, SecOps).\n\nValidate forms, workflows, catalog items, and SLA configurations.\n\nUtilize ServiceNow Automated Testing Framework (ATF) for automation.\n\nPerform integration testing using APIs (REST/SOAP).\n\nCollaboration & Quality Assurance\nWork with stakeholders to validate requirements and ensure test coverage.\n\nMaintain testing documentation and ensure adherence to quality standards.\n\nSupport continuous improvement and QA best practices.\n\nCoordinate with cross-functional teams for successful delivery.\n\nQualifications\nRequired\nExperience in ServiceNow testing, including ATF automation.\n\nStrong knowledge of functional and regression testing methodologies.\n\nExperience in test case design, execution, and defect management.\n\nUnderstanding of API-based integration testing.\n\nPreferred\nExposure to multiple ServiceNow modules and custom application testing.\n\nFamiliarity with security and compliance considerations in testing.\n\nKey Competencies\nTest execution and validation\n\nAttention to detail and analytical thinking\n\nCollaboration and communication\n\nProblem-solving and 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