SaaS Systems Administrator

Role Overview

We are seeking a skilled SaaS Systems Administrator to manage and optimize cloud-based platforms and enterprise SaaS applications within a global organization. This role is critical in maintaining system reliability, security, and performance while supporting continuous improvement initiatives.

The successful candidate will be responsible for day-to-day platform administration, enhancing configurations, and collaborating with cross-functional teams to ensure a secure and efficient SaaS environment that supports business operations worldwide.

Key Responsibilities

SaaS Platform Administration

• Administer, configure, and support enterprise SaaS applications, including:

Microsoft 365 (Exchange Online, SharePoint, Teams)

Atlassian Cloud (Jira, Confluence)

Salesforce

ServiceNow

Slack

• Manage the full user lifecycle, including onboarding, offboarding, access control, and license allocation
• Monitor platform performance, availability, and usage trends to ensure optimal functionality

Security & Compliance

• Apply and maintain security controls across SaaS platforms, including multi-factor authentication (MFA), single sign-on (SSO), role-based access control (RBAC), and conditional access policies
• Support audits, risk assessments, and compliance initiatives aligned with standards such as ISO 27001, SOC 2, and data privacy regulations
• Identify and address potential security risks, misconfigurations, and vulnerabilities within SaaS environments

Automation & Optimization

• Develop and maintain scripts or automated workflows to improve efficiency and reduce manual processes
• Identify opportunities to enhance system performance, reduce operational costs, and improve user experience
• Assist in integrating SaaS platforms using APIs, webhooks, and automation tools

Incident & Problem Management

• Investigate and resolve issues related to SaaS platforms, including outages and performance degradation
• Act as an escalation point for complex technical concerns from internal support teams
• Maintain accurate technical documentation, including procedures, runbooks, and knowledge base content

Collaboration & Stakeholder Support

• Partner with IT, engineering, cybersecurity, and business teams to gather requirements and deliver effective solutions
• Participate in vendor-related activities, including evaluation of new SaaS tools and management of renewals
• Support onboarding and training initiatives for new tools and features

Required Skills & Experience

Functional Skills

• Strong understanding of SaaS lifecycle management and cloud service delivery
• Ability to translate business requirements into technical configurations and workflows
• Analytical problem-solving skills with a structured approach
• Strong communication skills, with the ability to work across technical and non-technical stakeholders
• Experience working in security-focused or compliance-driven environments

Technical Skills

• Hands-on experience administering enterprise SaaS platforms, including:

Microsoft 365 / Azure AD / Entra ID

Atlassian Cloud (Jira, Confluence)

Salesforce

ServiceNow

Okta or other identity providers

Slack or similar collaboration platforms

• Proficiency in scripting and automation (PowerShell, Python, Bash, or similar)
• Experience with API integrations, REST endpoints, and automation tools (e.g., Power Automate, Zapier, Workato)
• Strong understanding of identity and access management concepts (SSO, SCIM, RBAC, conditional access)
• Knowledge of networking fundamentals (DNS, HTTP/S, VPN, proxies)
• Familiarity with monitoring and logging tools for SaaS environments
• Awareness of cloud security principles and best practices

Additional Notes

• This role supports a global user base and requires collaboration with distributed teams
• Experience in regulated or compliance-driven environments is advantageous