{"id":2379265,"url":"https://alion.io/job/pmconsulting-training-manager-helpdesk-customer-support","title":"Training Manager (Helpdesk Customer Support)","company":{"id":4421389,"name":"PM Consulting","domain":"pmconsulting.ph","url":"https://alion.io/company/pmconsulting-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2233},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:59:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T02:26:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Overview\nOur organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the high-level skills necessary to support complex platform integrations, API debugging, and data-driven marketing technologies. You will bridge the gap between technical engineering teams and front-line support, transforming training from a baseline requirement into a strategic driver of organizational performance.\n\nKey Responsibilities\n1. Strategic Leadership & Governance\nVision & Roadmap: Develop and execute a multi-year strategic vision for technical enablement that aligns with the organization's growth and capability goals.\nOperational Partnership: Act as the primary liaison for Operations, Product, and Engineering to ensure training programs evolve alongside platform updates and market shifts.\nProgram Governance: Define the architecture for learning paths and establish rigorous standards for content ownership, knowledge validation, and curriculum lifecycle management.\n2. Team Management & Development\nPeople Leadership: Manage a specialized team of technical trainers and instructional designers, focusing on their career progression and technical mastery.\nTalent Acquisition: Oversee the hiring and onboarding of new trainers, ensuring they possess deep expertise in SQL, APIs, and digital tracking technologies.\nQuality Coaching: Conduct regular facilitation reviews and calibration sessions to maintain high instructional standards and technical accuracy across the team.\n3. Curriculum Architecture & Design\nInstructional Excellence: Oversee the creation of technically rigorous, scenario-based learning experiences using methodologies such as ADDIE and Bloom's Taxonomy.\nTechnical Oversight: Review and validate all instructional materials, including SQL practice environments, API debugging labs, and advanced technical workshops.\nInnovation: Evaluate and implement modern learning technologies, including simulation-based tools and AI-assisted practice modules, to enhance technical skill acquisition.\n4. Data-Driven Insights (SQL Analytics)\nAdvanced Analytics: Use expert-level SQL to extract and model data from various systems to assess training impact and learner proficiency.\nPerformance Dashboards: Maintain automated reporting suites that track time-to-proficiency, assessment success, and the correlation between training and support quality.\nExecutive Reporting: Translate complex learning analytics into clear, actionable narratives for senior leadership to guide investment and headcount planning.\n5. Technical Domain Mastery\nAPIs & Integrations: Own the end-to-end training strategy for RESTful APIs, webhooks, and server-side tracking, ensuring staff can debug complex JSON/XML payloads.\n Tracking & Attribution: Lead the educational strategy for conversion tracking (pixel and server-side), attribution modeling, and privacy-centric measurement shifts.\nPlatform Enablement: Ensure comprehensive proficiency across major digital advertising interfaces and management tools, keeping pace with rapid API and policy updates.\nQualifications & ExperienceProfessional Background\nIndustry Experience: 2-4 years of experience in technical operations, ad tech support, backend product support, or integrations engineering.\nLeadership Track Record: Proven experience managing trainers or leading a technical enablement function within a SaaS or digital advertising environment.\nEnvironment: Strong preference for candidates familiar with multi-tenant SaaS architectures and API-first platforms.\nTechnical Proficiencies\nExpert SQL: Deep command of window functions, CTEs, multi-table joins, and query optimization for data analysis.\n API & Integration Expertise: Hands-on experience with RESTful API patterns, authentication (OAuth, JWT), and server-side event forwarding.\nDebugging Tools: High proficiency with Postman, browser developer tools, proxy tools, and log environments.\n Marketing Technology: Advanced understanding of attribution logic (e.g., multi-touch, data-driven), signal optimization, and the technical implementation of tracking tags and APIs.\n LMS Management: Experience administering Learning Management Systems, including architecture, user enrollment workflows, and system integrations.","description_format":"text","description_chars":4427,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T18:59:17Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","agency","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:04:19Z"},"pay":null,"html_url":"https://alion.io/job/pmconsulting-training-manager-helpdesk-customer-support","json_url":"https://alion.io/job/pmconsulting-training-manager-helpdesk-customer-support.json","meta":{"generated_at":"2026-10-13T05:04:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421389},"rest":"https://alion.io/mcp/rest/get_company?id=4421389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpmconsulting-training-manager-helpdesk-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpmconsulting-training-manager-helpdesk-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpmconsulting-training-manager-helpdesk-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pmconsulting-training-manager-helpdesk-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpmconsulting-training-manager-helpdesk-customer-support"}]}