{"id":3833725,"url":"https://alion.io/job/pmgroup-service-desk-engineer","title":"Service Desk Engineer","company":{"id":4518464,"name":"PMGroup","domain":"pmgroup.in","url":"https://alion.io/company/pmgroup-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:21:32Z","employer_posted_date":null,"last_verified_at":"2026-11-05T17:21:32Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Overview\n\nAt PM Group, our vision is to create a world where science and technology transform lives. Powered by exceptional people, digital innovation, and technical excellence, we deliver next-generation facilities that our clients rely on and society depends on.\n\nWith over 50 years of experience and a team of 4,000+ professionals across Europe, the UK, Asia, and the USA, we specialise in the design, construction, and commissioning of high-tech facilities for the world's leading pharmaceutical, data centre, food, medical technology, advanced manufacturing, and energy companies.\n\nThe Opportunity\n\nDue to our continued success in securing large-scale and complex projects, we are now looking for an experienced Service Desk Engineer to join our growing Bangalore office.\n\nThis opportunity comes at an exciting time for our India business. We have proudly reached a milestone of 200 talented professionals in Bangalore — a testament to our sustained growth, strong leadership, and the collaborative spirit that defines our multi-discipline teams.\n\nSince establishing our presence in India in 2010, the Bangalore office has evolved into a centre of excellence, supporting major international Life Sciences projects through integrated, multi-office execution. Our success reflects not just expansion in numbers, but the strength of our culture, innovation mindset, and commitment to delivering engineering excellence.\n\nAs Anandhi Sathyamurthy, Managing Director – India, rightly says:\n\nThis milestone reflects the power of our teamwork and the bright future we're building together.\n\nIf you are passionate about delivering complex engineering solutions and want to be part of a high-performing, globally connected team, we would love to hear from you\n\nResponsibilities\n\nESSENTIAL JOB FUNCTIONS:\n\nHelpdesk support Analyst will provide technical and troubleshooting assistance remotely, related to computer hardware and software, Mobile devices and other tech tools and products.\nCandidate who good in English communication and be able to translate their technical knowledge into actionable direction. \nShould be able to support end user and use remote administration tool.\nCreate a positive customer support experience and build strong relationships thru deep problem understanding\nEnsuring timely resolution or escalation, communicating promptly on progress and handing customers with a professional attitude\nIdentify research and resolves incidents and requests regarding use of application software or hardware. \nLogs and tracks incidents and requests from identification through resolution. Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled and the customer communication is complete. \nDocuments resolutions and updates self-help and staff knowledge bases.\nWorks with members of the desktop/network teams and other workgroups within the organization on projects and initiatives as needed.\nAbility to manage Active Directory users, groups, and computer accounts.\nAbility to perform desktop and laptop builds and rebuild from OS, networking and application installations.\nStrong commitment to end user support.\n\nQualifications\n\nWorking Hours:\n\nWork will be in rotation shifts. Early morning shift and night shifts. (Morning shifts starts at 5 AM,)\n\nOn call support during weekends and public holidays\n\nDemonstrates ability and desire to learn corporate, division and location-specific applications, technology, and terminology\nProven ability to learn support processes and techniques\nPrior experience supporting users in use of application software in a friendly and professional manner\nCompetency in MS Office Suite\nStrong problem-solving skills\nMust be able to function in a team atmosphere\nMust be dependable and have ability to adapt to a continuously changing environment\nStrong interpersonal, oral and written communication skills\n\nDesired Education And/or Experience\n\n2 to 4 years work experience\nTechnical degree\n\nHands on experience and knowledge of the following:\n\nMS Office Suite, Office 365\nWindows Operating systems\nBasic: Citrix and VDI concepts (Basic)\nBasic networking knowledge and protocols (IP addressing, DNS, DHCP)\nIE, Firefox and Chrome\nRemote access – VPN (Basic)\nInstall and support of PC hardware and peripherals\nBasic - Smartphones and hand held tablets\nInterpreting logging scripts (cmd, vbs, kix PowerShell)\nActive Directory.(User creation, User m)","description_format":"text","description_chars":4443,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T20:09:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/pmgroup-service-desk-engineer","json_url":"https://alion.io/job/pmgroup-service-desk-engineer.json","meta":{"generated_at":"2026-11-08T07:37:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4518464},"rest":"https://alion.io/mcp/rest/get_company?id=4518464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpmgroup-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpmgroup-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpmgroup-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pmgroup-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpmgroup-service-desk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3833725}},{"tool":"search_jobs","arguments":{"company":"pmgroup.in","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3833725},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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