Account Manager/ Account coordinator - Health & Wellness

About Us:

Join PNOĒ, a leader in metabolic analysis technology, enabling health professionals to integrate science-based nutrition and training into their practice by leveraging the power of breath analysis. PNOĒ’s mission is to help clients optimize their health, wellness, and performance through personalized nutrition, exercise, and lifestyle solutions. Operating in the US and Greece, we are trusted by over 3,000 health professionals and world-class athletes, including leading brands such as Equinox, Holmes Place, Red Bull Racing, Four Seasons, and 100+ research centers and universities.

About the role:

We are seeking a customer-oriented Health & Wellness Account Manager to join our team and serve as our clients' primary point of contact. In this role, you will be key in managing client relationships, ensuring seamless communication, and providing exceptional support throughout their journey with PNOĒ. If you have a background in health sciences, excellent English skills, and a desire to grow in a dynamic environment, we want you on our team!

Key Responsibilities:

• Client Management: Serve as the primary point of contact for assigned clients, handling complex inquiries and resolving issues, while ensuring high levels of satisfaction and fostering long-term relationships.
• Onboarding: Guide new clients through the onboarding process, from receiving their device to utilizing our services.
• Subscription Renewal: Manage subscription renewals for clients, ensuring continued service and satisfaction beyond the initial contract period, while identifying opportunities for upselling.
• Cross-Department Collaboration: Coordinate with internal teams (support, operations, marketing, production, product) to address client needs.
• Data Management and CRM Maintenance: Update and maintain accurate client information in CRMs, including spreadsheets, Hubspot, and Notion, to streamline operations and ensure smooth communication.

Requirements

• Educational Background: Background in Life Sciences, Sport and Exercise Science, Nutrition and Dietetics, Sports Management, Physiotherapy or related fields.
• Language Proficiency: Native/Fluentin English, both written and spoken, to communicate effectively with our primarily US-based clientele.
• Work Experience: Previous experience involving client communication, problem-solving, and sales experience.
• Technical Skills: Strong PC literacy, with proficiency in Google Workspace.
• Work Location: Kifisia, Athens, Greece.
• Working Hours: Monday to Friday, 16:00 - 00:00 EET.

Benefits

• Competitive Salary: Includes a performance-based bonus scheme.
• Employment Security: Indefinite contract from your first day.
• Growth Opportunities: Join a fast-growing start-up and apply your expertise in a practical, innovative setting.
• Flexible Work Model: Enjoy a hybrid work environment that supports both in-office and remote work.