Founding Account Manager
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 20, 2026.
About the role
The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.
What you'll own
Expansion: more devices and seats in accounts that already buy
Renewals: on time, with attach rate going up
The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
Account health in the CRM: activation, usage, seats, renewal date, next step
Feedback to product and support: what teams need, what admins ask for, what breaks at rollout
What we're looking for
You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it
2+ years in account management or customer success at a B2B software or hardware company
You've run rollouts: devices shipped, admins set up, growing usage of the product
AI-native: LLMs and automations are how you work
Data-minded: you know activation, usage and renewal dates for every account, and you act on them
Bonus points for:
Hardware plus subscription product
Building account management from scratch
Admin tooling, SSO or security reviews from the customer side
What we offer
The first account management seat in a fast-growing B2B function
A path to leading account management as it scales
Direct impact on how the company grows, with direct founder access
High-trust, high-responsibility environment
Competitive base, variable on expansion and renewals, and equity
About Pocket
Pocket is a Y Combinator W26 company building a premium hardware plus software product in the AI voice recorder space. We are obsessed with quality and speed. We are scaling very fast in the US and now European markets and building a device experience that can become the category leader.