{"id":1496176,"url":"https://alion.io/job/pocket-founding-account-manager","title":"Founding Account Manager","company":{"id":2687,"name":"Pocket","domain":"heypocket.com","url":"https://alion.io/company/pocket","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T02:15:57Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-08T00:58:21Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.\nWhat you'll own\nExpansion: more devices and seats in accounts that already buy\nRenewals: on time, with attach rate going up\nThe account playbook: onboarding, check-ins, expansion asks, renewals, etc.\nAccount health in the CRM: activation, usage, seats, renewal date, next step\nFeedback to product and support: what teams need, what admins ask for, what breaks at rollout\nWhat we're looking for\nYou've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it\n2+ years in account management or customer success at a B2B software or hardware company\nYou've run rollouts: devices shipped, admins set up, growing usage of the product\nAI-native: LLMs and automations are how you work\nData-minded: you know activation, usage and renewal dates for every account, and you act on them\nBonus points for:\nHardware plus subscription product\nBuilding account management from scratch\nAdmin tooling, SSO or security reviews from the customer side\nWhat we offer\nThe first account management seat in a fast-growing B2B function\nA path to leading account management as it scales\nDirect impact on how the company grows, with direct founder access\nHigh-trust, high-responsibility environment\nCompetitive base, variable on expansion and renewals, and equity","description_format":"text","description_chars":1890,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Office & Productivity Software","Speech & Audio AI"],"lifecycle":[{"event":"open","at":"2026-09-30T02:15:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/pocket-founding-account-manager","json_url":"https://alion.io/job/pocket-founding-account-manager.json","meta":{"generated_at":"2026-10-08T01:19:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2364,"day_limit":5000,"remaining_today":2636,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2687},"rest":"https://alion.io/mcp/rest/get_company?id=2687"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpocket-founding-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpocket-founding-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpocket-founding-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pocket-founding-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpocket-founding-account-manager"}]}