{"id":2391216,"url":"https://alion.io/job/podium-integration-support-engineer","title":"Integration Support Engineer","company":{"id":2697,"name":"Podium","domain":"podium.com","url":"https://alion.io/company/podium","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":71,"open_postings":60,"ghost_share":0.4,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Datadog","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"OpenAI","optional":false},{"name":"Postman","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:36:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T07:13:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.\nIn under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.\nPodium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.\nOur growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.\nThe Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.\nWhat you'll be doing:\nYou will support our clients and internal teams. The integrations you resolve are key components in the overall success plan for the clients they manage.\nTroubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium.\nYou will serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer.\nYou will maintain high-quality troubleshooting documentation of the integrations that we support.\nYou will be an expert in Podium’s public APIs and SFTP experience.\nMaintain a high level of communication with our clients and internal teams keeping them informed during the resolution process.\nReading and interpreting technical documentation for various API’s, both internal and external.\nWhat you should have:\n1 year of prior experience setting up software or following technical operating procedures\nExperience using API’s and AI agents with proficiency in authentication methods\nExperience with various tools such as Datadog, Kibana, Zapier,Tray.io, and Jira\nExperience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations.\nDemonstrated over-achievement in managing a large work queue\nA base understanding of SQL and being able to write queries for debugging purposes\nExperience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization\nYou will also need to be the type of person who:\nConstantly invents new and better ways to get things done.\nIs accountable to others. Your projects will be part of a larger client engagement.\nEarns the trust of your colleagues by always keeping your commitments.\nKeep your key stakeholders informed on the progress being made while fixing integrations.\nFocuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.\nWhy you’ll love working here: \nPodium is the best place to work to:Join the leaders in AI agents\nUnlock career-defining growth\nBuild with world-class talent\nMake a real impact on local business\n\nBenefits\nOpen and transparent culture\nLife insurance, long and short-term disability coverage\nPaid maternity and paternity leave\nFertility Benefits\nGenerous vacation time, plus three 4-day summer holiday weekends\nExcellent medical, dental, and vision benefits\n401k Plan\nBi-annual swag drops with cool Podium gear and apparel\nA stellar HQ (Utah) gym with local professional coaches and classes offered\nOnsite HQ (Utah) child care center, subsidized for employees\nPodium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.","description_format":"text","description_chars":4425,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Generous vacation","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Marketing Automation","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-12T21:16:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":68,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/podium-integration-support-engineer","json_url":"https://alion.io/job/podium-integration-support-engineer.json","meta":{"generated_at":"2026-10-13T08:36:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12813,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2697},"rest":"https://alion.io/mcp/rest/get_company?id=2697"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpodium-integration-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpodium-integration-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpodium-integration-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/podium-integration-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpodium-integration-support-engineer"}]}