{"id":580789,"url":"https://alion.io/job/point-c-director-client-services","title":"Director, Client Services","company":{"id":33971,"name":"Point C","domain":"pointc.co","url":"https://alion.io/company/point-c","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0.333,"time_to_fill_p50_days":18,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T21:09:52Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-10T23:05:20Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market - to do more for clients - and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.\nThe Director of Client Services is responsible for leading client management and retention efforts within their assigned region. This role is accountable for the overall success of the TPA block of business, including customer retention, revenue growth, and ensuring the delivery of Point C’s service model.\nThe Director serves as the primary liaison between customers, TPA leadership, and Point C, providing consultative account management and driving strategic initiatives to support client satisfaction, operational alignment, and financial performance. In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director collaborates closely with Operations and other internal teams to ensure consistent processes, effective issue resolution, and a high-quality client experience.\nPrimary Responsibilities:\nServe as the senior leader accountable for the overall success of the assigned TPA block of business.\nLead a team of account managers, specialists, and coordinators.\nProvide team leadership through regular performance reviews, career development planning, and ongoing coaching to support individual growth and overall team success\nManage capacity and workforce planning to align with expected growth, strategically assigning accounts and resources to optimize team efficiency and client coverage\nEstablish and maintain trusted relationships with key customers and partner stakeholders at all levels.\nLead strategic initiatives that improve client satisfaction, retention, revenue growth, and profitability within the region.\nProvide oversight and consultative support for the delivery of Point C products, services, and project plans.\nAct as the primary liaison between customers, TPA leadership, and Point C corporate teams.\nCollaborate with Point C sales to develop and execute growth strategies; participate in broker meetings, capabilities presentations, and finalist meetings.\nDrive operational alignment, ensuring that internal teams deliver solutions that meet customer needs and TPA objectives.\nMonitor performance, address issues proactively, and deliver regular updates on results and action plans.\nServe as a visible leader and champion for both Point C and the TPA partner in the region.\nOther duties as assigned.\nQualifications:\n7-10 years of experience in the self-funded healthcare, insurance, or TPA industry\nMinimum 5 years of client management or related leadership experience\nBachelor’s degree required\nStrong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams\nExcellent verbal and written communication; ability to convey information clearly and influence effectively\nStrong interpersonal skills; builds rapport, navigates complex relationships, and diffuses tension when needed\nHigh attention to detail with a commitment to accuracy and timeliness\nResourceful, decisive, and able to thrive in a fast-paced, evolving environment\nProficiency in Microsoft Office and related technology platforms\nExperience working with brokers and/or benefits consultants\nActive state insurance license is preferred\nIndividual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.\nPay Transparency\n$140,000—$160,000 USD\nBenefits:\nComprehensive medical, dental, vision, and life insurance coverage\n401(k) retirement plan with employer match\nHealth Savings Account (HSA) & Flexible Spending Accounts (FSAs)\nPaid time off (PTO) and disability leave\n\nEmployee Assistance Program (EAP)\nEqual Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.","description_format":"text","description_chars":5336,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-09T21:54:39Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.86,"p_room":0.45,"age_days":30,"expected_fill_days":18,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":false},"html_url":"https://alion.io/job/point-c-director-client-services","json_url":"https://alion.io/job/point-c-director-client-services.json","meta":{"generated_at":"2026-10-11T02:13:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3451,"day_limit":5000,"remaining_today":1549,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33971},"rest":"https://alion.io/mcp/rest/get_company?id=33971"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpoint-c-director-client-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpoint-c-director-client-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpoint-c-director-client-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/point-c-director-client-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpoint-c-director-client-services"}]}