{"id":1973534,"url":"https://alion.io/job/point-c-flex-cdp-customer-service-representative","title":"Flex CDP Customer Service Representative","company":{"id":33971,"name":"Point C","domain":"pointc.co","url":"https://alion.io/company/point-c","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0.333,"time_to_fill_p50_days":18,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":35000,"max":40000,"currency":"USD","period":"year","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:52:16Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T20:22:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market - to do more for clients - and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.\nPoint C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.\nPrimary Responsibilities:\nProvide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries\nRespond to inbound calls and emails with professionalism, empathy, and clarity\nDocument all customer interactions accurately in the call tracking system\nNavigate and utilize multiple systems and tools to assist customers\nTranslate internal processes into clear, understandable information\nMaintain confidentiality in accordance with HIPAA standards\nContribute to a positive, team-oriented environment\nQualifications: \nHigh school diploma or equivalent required\n1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field\nExperience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred\nStrong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively\nExperience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred\nFamiliarity with CSIpack preferred (training provided)\nExperience working in a CRM or Ticketing platform such as Zendesk\nProficient in Microsoft Office (Outlook, Excel) and Adobe Reader\nDemonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkers\nAbility to educate members on available self-service options, including the member portal, when applicable\nAbility to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations\nStrong attention to detail and organizational skills\nAbility to multitask in a fast-paced, remote environment\nIndividual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.\nPay Transparency\n$35,000—$40,000 USD\nBenefits:\nComprehensive medical, dental, vision, and life insurance coverage\n401(k) retirement plan with employer match\nHealth Savings Account (HSA) & Flexible Spending Accounts (FSAs)\nPaid time off (PTO) and disability leave\n\nEmployee Assistance Program (EAP)\nEqual Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.","description_format":"text","description_chars":4380,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T20:18:26Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/point-c-flex-cdp-customer-service-representative","json_url":"https://alion.io/job/point-c-flex-cdp-customer-service-representative.json","meta":{"generated_at":"2026-10-11T20:36:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33971},"rest":"https://alion.io/mcp/rest/get_company?id=33971"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpoint-c-flex-cdp-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpoint-c-flex-cdp-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpoint-c-flex-cdp-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/point-c-flex-cdp-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpoint-c-flex-cdp-customer-service-representative"}]}