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Anticipates potential objections and influences others to mitigate concerns or challenges. \nActions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term\nOversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources. \nSolves complex issues or problems where analysis of situations or data requires an in-depth evaluation\nIntegrates best practices in a discipline with others and/or applies advanced technical skills\nRequired Skills & Qualifications:\n7 years hands-on experience within marketing research defining and implementing CX measurement protocols\nDemonstrated ability to influence business objectives to improve the customer experience\nDeveloped analytic skills with ability to use data to influence others \nAbility to apply insights to long-term strategic business issues as well as day-to-day business challenges\nExpertise with Excel, PowerPoint, and Power BI\nBachelors degree in business, mathematics, or the sciences\nPreferred Experience:\nUnderstanding of the healthcare industry\nPrevious experience working successfully in a SaaS organization","description_format":"text","description_chars":1550,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-29T23:14:04Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":24,"expected_fill_days":60,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":79756,"is_top_pay":false},"html_url":"https://alion.io/job/point-click-care-sr-customer-experience-manager-ca","json_url":"https://alion.io/job/point-click-care-sr-customer-experience-manager-ca.json","meta":{"generated_at":"2026-10-24T08:54:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3321},"rest":"https://alion.io/mcp/rest/get_company?id=3321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpoint-click-care-sr-customer-experience-manager-ca"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpoint-click-care-sr-customer-experience-manager-ca"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpoint-click-care-sr-customer-experience-manager-ca"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/point-click-care-sr-customer-experience-manager-ca\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpoint-click-care-sr-customer-experience-manager-ca"}]}