{"id":1260519,"url":"https://alion.io/job/point-click-care-us-software-training-specialist-clinical","title":"US- Software Training Specialist (Clinical)","company":{"id":3321,"name":"PointClickCare","domain":"pointclickcare.com","url":"https://alion.io/company/point-click-care","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":79000,"max":88000,"currency":"USD","period":"year","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-25T19:41:45Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-26T22:56:26Z","board_verified":false,"closed_at":"2026-10-26T22:56:26Z","days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"30% traveling to customer onsite required for eligibility\n\nJob Summary:\nThe Software Training Specialist plays a pivotal role in preparing and delivering high-quality training to both new and existing customers, leveraging adult learning principles and a variety of instructional tools and platforms.\nThis position is responsible for continuously improving training processes, conducting instructor-led sessions online and onsite, and ensuring content stays current with product updates and industry standards. By facilitating communities of practice, implementing reinforcement strategies, and coaching customer super users, the specialist drives knowledge transfer, user engagement, and long-term solution adoption.\nOngoing professional development through workshops and certification ensures the specialist remains equipped to provide exceptional support and guidance throughout the customer journey.\nReporting to the Sr Manager, Professional Services\nKey Duties and Responsibilities:\n\nDevelop and Prepare Training Programs\nConduct classroom training at company sites, industry conferences, or customer locations.\nCoordinate and schedule training sessions, including participant and resource management.\nPromote and facilitate adoption of online learning modules (e.g., SmartZone) to support ongoing user education.\nDetermine individual and group training needs to address specific business requirements.\nEnhance Training Effectiveness and Engagement\nContinuously evaluate and improve training formats, materials, and delivery methods to enhance scalability, accessibility, and effectiveness.\nLeverage AI tools to analyze learner feedback and performance data, identify gaps, and continuously improve effectiveness training content and delivery.\nSolicit and provide feedback regarding curriculum and programme design to ensure training content is relevant and current with product updates.\nImplement reinforcement strategies such as spaced-learning campaigns, micro-challenges, job aids, and peer learning groups to boost retention and long-term adoption.\nFacilitate communities of practice, user groups, and ongoing enablement sessions to foster peer learning and sustained engagement.\nSupport Customer Success and Solution Adoption\nDefine and communicate training expectations to end users for effective learning outcomes.\nDevelop and mentor customer super users to enable them to lead internal training, advocate for best practices, and drive ongoing adoption within their organisations.\nDeliver train-the-trainer programmes, including coaching and shadowing, to empower customer super users.\nAssess post-training knowledge transfer and identify areas for improvement.\nMaintain up-to-date training databases and content reflecting latest product enhancements and real-world examples.\nCollaboration and Continuous Improvement\n\nWork collaboratively with Product, Support, and Customer Success teams to share insights, identify emerging challenges, and inform product or content enhancements.\nIdentify and escalate risks or issues related to product adoption, technology, knowledge retention, or access to self-learning resources to management as needed.\nSupport achievement of established metrics (KPIs), including process compliance and customer satisfaction scores (e.g., Net Promoter Score).\nRecommend and improve AI-native processes.\nProfessional Development\n\nParticipate in educational workshops, seminars, and in-house certification and release training to maintain up-to-date professional and technical knowledge.\nYour Skills and Qualifications:\n\nPost-secondary education, preferably in training and development, education, or a related field\nPrevious client-facing training experience, preferably in the software industry\nSelf-motivated and enthusiastic, with strong interpersonal skills\nExcellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users\nStrong understanding of adult learning concepts/theories, training development techniques, and best practices\nStrong software & technology aptitude and literacy\nExcellent presentation skills\nExperience conducting training sessions both in-person and remotely\nExcellent documentation skills\nClinical or Financial experience within the senior care industry is preferred (i.e. skilled nursing or assisted living)\nAbility to work in a dynamic and fast-paced environment\nProficiency with gen-AI (i.e. Claude, Copilot)\nProficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)","description_format":"text","description_chars":4590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical 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