{"id":586349,"url":"https://alion.io/job/point-one-inc-customer-success-manager","title":"Customer Success Manager","company":{"id":449978,"name":"PointOne","domain":"pointone.com","url":"https://alion.io/company/point-one-inc","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":56,"open_postings":15,"ghost_share":0.733,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-02-03T21:31:21Z","employer_posted_date":"2026-02-03","last_verified_at":"2026-11-05T19:59:57Z","board_verified":true,"closed_at":null,"days_open":275,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":274},"description":"About PointOne\nPointOne is reinventing how law firms operate.\nOur AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We’re a venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Following an excellent seed round and rapid customer adoption, we’re expanding our customer success team to keep up with demand.\nWho you are\nYou have 0-3 years of experience in a customer-facing role and are excited to work in a fast-paced, high-growth tech company.\nYou have:\nA passion for building deep, trusted relationships with customers\n\nExcellent communication and problem-solving skills\n\nA proactive mindset - you don’t wait for problems to be reported; you anticipate them\n\nExperience working with product and engineering teams to represent the voice of the customer\n\nAn interest in AI and the future of professional services\n\nPrevious customer service experience is a plus\n\nYou’re excited to work in-person at an early-stage company, help define the customer experience from the ground up, and take ownership of ensuring our users are successful and delighted with PointOne.\nWhat you’ll do\nYou’ll join the founding team as our first Customer Success Manager and be the primary point of contact for our law firm customers. Beyond supporting customers, you’ll help build the foundations of our customer success function - creating playbooks, refining processes, and shaping how we deliver value at scale.\nTo accomplish this, you will:\nBuild strong relationships with users - from paralegals to managing partners\n\nManage our pilot process to ensure we convert prospective customers into closed contracts\n\nLead onboarding and training sessions to ensure successful adoption\n\nBe the first line of support when issues arise - and coordinate resolution with engineering\n\nProactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities\n\nDocument user feedback and partner with product/engineering to influence the roadmap\n\nOwn customer metrics such as retention, engagement, and satisfaction\n\nContribute to playbooks, training materials, and best practices that will set the stage for scaling the CS function\n\nHelp turn our customers into champions\n\nThis is intense early-stage startup work; the person we hire is expected to step up as an owner, bring structure to ambiguity, and play a key role in forming the company’s vision and culture.\nThe compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!","description_format":"text","description_chars":2856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-10T04:47:11Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.107,"p_room":0.28,"age_days":274,"expected_fill_days":24,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/point-one-inc-customer-success-manager","json_url":"https://alion.io/job/point-one-inc-customer-success-manager.json","meta":{"generated_at":"2026-11-05T22:24:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449978},"rest":"https://alion.io/mcp/rest/get_company?id=449978"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpoint-one-inc-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpoint-one-inc-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpoint-one-inc-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/point-one-inc-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpoint-one-inc-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":586349}},{"tool":"search_jobs","arguments":{"company":"pointone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":586349},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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