{"id":1311317,"url":"https://alion.io/job/point-technical-lead-manager","title":"Technical Lead Manager","company":{"id":2513650,"name":"Point","domain":"point.com","url":"https://alion.io/company/point-com","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":234650,"max":259350,"currency":"USD","period":"year","gross":null,"usd_annual":259350},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"Langfuse","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Tool Use","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-09-11T22:46:55Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-27T05:05:22Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Point\nReal Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.\nFunding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.\nGame-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.\nGreat Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.\nRemote First Culture, Genuine Connection: Work from anywhere in the U.S. while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. Select roles may require onsite work at our Palo Alto office one day per week.\nLocation\nThis is a hybrid role based in Palo Alto, with team members expected to work onsite one day per week for in-person collaboration. \nAbout the role\nAI is reshaping how we serve homeowners at Point - from voice agents to email, chat, and SMS agents that enable self-service at scale. We're hiring a Technical Lead Manager to lead the team building them. You'll run a small, senior team, stay hands-on in the code, set technical direction, and work directly with Product, Ops, and CX. If you want to ship applied AI that customers directly interact with, this is the role.\nCheck out our latest Engineering Blog to learn more about why it's a great time to join Point's Engineering team!\nYour responsibilities\nDefine the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.\nOwn the technical roadmap for Point's AI-powered customer experience - voice, email, chat, and SMS agents that handle real homeowner interactions.\nWrite code alongside your team - review PRs, prototype new agent capabilities, and debug production issues.\nPartner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it.\nEstablish success metrics for agent performance and use data to prioritize the roadmap.\nDesign reliable agent architectures - orchestration, tool use, guardrails, fallback handling - that work at production scale.\nLead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work.\nDrive observability and reliability across the AI agent stack, leveraging tools like Langfuse.\nAbout you\n7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams.\nProven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments.\nTrack record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration.\nStrong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact.\nDeep systems design expertise, with a focus on building reliable, observable, real-time services.\nDemonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution.\nExperience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives.\nProven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning.\nExperience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture.\nHands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks.\nComfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms.\nFamiliarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred).\nExperience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred).\nBachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\nCompensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role in the San Francisco Bay Area | $234,650 - $259,350\nThis does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.\nOur benefits\nGenerous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).\n\nUnlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.\n\nFlexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.\n\nFully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2-3 days per week while receiving full base pay.\n\nEquity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.\n\nFinancial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.\n\nExtra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.\n\nPoint is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.\nCalifornia Consumer Privacy Act Notice","description_format":"text","description_chars":7238,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Apple Macbook","Continuous learning","Equity","Home office","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-26T16:32:56Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.695,"p_room":0.9,"age_days":15,"expected_fill_days":24,"reasons":["conf:0","win:mid"],"computed_at":"2026-09-27T05:24:40Z"},"pay":{"stated_usd_annual":259350,"is_top_pay":true},"html_url":"https://alion.io/job/point-technical-lead-manager","json_url":"https://alion.io/job/point-technical-lead-manager.json","meta":{"generated_at":"2026-09-27T05:24:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4711,"day_limit":5000,"remaining_today":289,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}