{"id":232399,"url":"https://alion.io/job/point72-av-support-specialist","title":"AV Support Specialist","company":{"id":3801,"name":"Point72","domain":"point72.com","url":"https://alion.io/company/point72","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":170,"ghost_share":0.276,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":138,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong","Singapore","Japan"],"countries":["HK","SG","JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-08-03T11:35:16Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-14T09:23:06Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":102},"description":"A Career with Point72's Facilities Team\nThe Facilities team at Point72 delivers a high level of corporate services to our offices around the globe, including real estate, property management, construction project management, day-to-day operations, maintenance, and security.\nWHAT YOU'LL DO\nProvide day-to-day on-site AV support for meeting rooms, conference spaces, and events in the Hong Kong headquarters.\nDeliver remote and coordinated on-site AV support across APAC offices, including India, Tokyo, Singapore, and Sydney.\nTroubleshoot AV issues related to video conferencing, audio, displays, room control systems, and live meeting/event support.\nPerform routine AV health checks, preventive maintenance, basic configuration, and coordinate repairs or upgrades with vendors/internal teams.\nProvide first-line IWMS support, including room booking, desk management, workplace services, and day-to-day user assistance.\nSupport IWMS user onboarding, training, testing, deployments, upgrades, and enhancement requests across APAC.\nMonitor IWMS system performance and data accuracy, ensuring configurations align with physical workplace layouts.\nAct as the primary APAC point of contact for AV and IWMS solutions, based in Hong Kong.\nPromote global standards, best practices, and consistent user experiences across APAC offices.\nGather and communicate APAC feedback and requirements to global teams and represent the region in global AV/IWMS initiatives.\nWHAT'S REQUIRED\nExperience providing AV support in a corporate or enterprise environment.\nKnowledge of Poly video conferencing platforms incl. Microsoft Teams, Zoom etc. and enterprise AV systems.\nExperience supporting an IWMS or similar workplace technology platform.\nStrong troubleshooting skills and a service-oriented mindset.\nClear, professional communication skills with the ability to support senior stakeholders.\nAbility to work independently and collaboratively across regions.\nWillingness to provide on-site support and occasional off-hours assistance, including limited travel within APAC as required.\nCommitment to the highest ethical standards\nWE TAKE CARE OF OUR PEOPLE\nWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:\nHealth care benefits\nGenerous parental and family leave policies\nMental and physical wellness programs\nVolunteer opportunities\nSupport for employee-led affinity groups representing women, minorities and the LGBT+ community\nTuition assistance\nABOUT POINT72\nPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. 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