{"id":4000075,"url":"https://alion.io/job/point72-it-operations-engineer-application-support-3","title":"IT Operations Engineer, Application Support","company":{"id":3801,"name":"Point72","domain":"point72.com","url":"https://alion.io/company/point72","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":162,"ghost_share":0.309,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":137,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-09T22:14:44Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T03:05:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"A Career with Point72’s Technology Team\nAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.\nAs a member of Point72’s Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business.\nWhat you’ll do\nLead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets\nServe as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed\nStrengthen production stability by monitoring critical application workflows and identifying issues before they affect users\nPartner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements\nDesign and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness\nAutomate repeatable support activities to reduce manual effort, improve consistency, and accelerate response times\nMaintain clear support procedures and knowledge materials that help the broader team resolve issues effectively\nMentor support engineers across experience levels, sharing domain knowledge and reinforcing effective incident management practices\nReview incident trends and service metrics to identify root causes, reduce recurring problems, and improve the user experience\nWhat’s required\n5+ years of application support experience in financial services, including production support for business-critical trading applications\nPrior experience in a team lead or senior role, including mentoring individuals with varying levels of experience\nExperience working professionally with front-office users and technology teams in fast-paced environments\nExperience with SQL, at least one scripting language, and Unix-based environments\nExperience managing major outage communications and coordinating stakeholders through incident response\nStrong understanding of order management and execution workflows across the trade lifecycle\nStrong understanding of at least one asset class and familiarity with an additional asset class\nProven ability to diagnose application issues, resolve client incidents, and sustain high-quality service in time-sensitive situations\nCommitment to the highest ethical standards\nWe take care of our people\nWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:\nPrivate Medical and Dental Insurances\nGenerous parental and family leave policies\nVolunteer opportunities\nSupport for employee-led affinity groups representing women, people of colour and the LGBQT+ community\nMental and physical wellness programmes\nTuition assistance\nNon-contributory pension and more\nAbout Point72\nPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. 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