{"id":88952,"url":"https://alion.io/job/point72-service-desk-engineer-technology","title":"Service Desk Engineer, Technology","company":{"id":3801,"name":"Point72","domain":"point72.com","url":"https://alion.io/company/point72","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":182,"ghost_share":0.258,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":139,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-21T12:20:13Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-16T03:13:38Z","board_verified":true,"closed_at":null,"days_open":147,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":147},"description":"A Career with point72’s Technology team\nAs Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.\n\nWhat you’ll do\nProvide high-quality technical support via phone, chat, email, and self-service channels while delivering white-glove service to global employees.\nDiagnose and resolve incidents across end-user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.\nTroubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.\nDeliver first-contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.\nEscalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.\nCreate, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.\nParticipate in structured shift handovers and support follow-the-sun operational coverage.\nIdentify opportunities for automation, self-service enhancements, process improvements, and overall service optimization.\nCommunicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.\nSupport operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.\n\nWhat’s REQUIRED\nBachelor’s degree in computer science or related discipline, or equivalent practical experience.\n3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high-volume environments.\nStrong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.\nExperience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL-aligned operations, and knowledge management practices.\nExcellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.\nProfessionalism, composure, and adaptability in fast-paced environments with global user populations.\nExperience supporting financial services environments, including exposure to trading or market-data platforms (e.g., Bloomberg).\nFlexibility to work in a 24x7 rotational shift model and willingness to operate in-office five days per week.\nStrong analytical troubleshooting and root-cause identification skills with high attention to detail and documentation quality.\nRelevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).\nCommitment to the highest ethical standards.\n\nWe take care of our people\nWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:\nHealth care benefits\nMaternity, Adoption & related leave policies\nGenerous paternity and family care leave policies\nEmployee Assistance Program & Mental wellness programs\nTransportation support\nTuition assistance\nAbout point72\nPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.","description_format":"text","description_chars":4048,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Venture Capital","Hedge Funds & Alternative Investments"],"lifecycle":[{"event":"open","at":"2026-09-18T21:52:38Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.717,"p_room":0.44,"age_days":147,"expected_fill_days":139,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/point72-service-desk-engineer-technology","json_url":"https://alion.io/job/point72-service-desk-engineer-technology.json","meta":{"generated_at":"2026-10-16T06:29:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4214,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801},"rest":"https://alion.io/mcp/rest/get_company?id=3801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpoint72-service-desk-engineer-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpoint72-service-desk-engineer-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpoint72-service-desk-engineer-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/point72-service-desk-engineer-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpoint72-service-desk-engineer-technology"}]}