{"id":2553254,"url":"https://alion.io/job/points-north-associate-customer-success-manager-points-north","title":"Associate Customer Success Manager - Points North","company":{"id":4419301,"name":"Certified Payroll & Compliance Software","domain":"points-north.com","url":"https://alion.io/company/points-north","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bloomington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:30:12Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T13:12:24Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Points North is looking for a results-driven Associate Customer Success Manager (CSM) to be part of our growing team. In this role, you will manage a portfolio of clients, focusing on driving retention and renewals, expanding client relationships, cross-selling added software and modules, and maximizing customer value. As a key partner to our clients, you will proactively work with clients to ensure long-term partnerships and business growth. This is an exciting opportunity to make a direct impact in shaping our customer success strategy.\nWhat You’ll Be Doing:\nClient Retention:\nBuild and maintain strong, long-lasting relationships with clients to ensure their satisfaction and continued use of our products/services\n\nProactively manage churn by addressing customer issues, resolving concerns, and ensuring timely solutions\n\nConduct regular check-ins and business reviews with clients to assess satisfaction, identify potential risks, and foster loyalty\n\nMonitor customer health scores and system usage to work to identify potential risks early\n\nCross-Selling & Upselling:\nLeverage a deep understanding of the client’s business goals and needs to identify opportunities for cross-selling and upselling additional products or services\n\nPresent tailored recommendations to clients on how they can benefit from upgrading or expanding their product/service usage\n\nTrack and report on the success of cross-sell and upsell initiatives, aiming to meet or exceed revenue targets\n\nAccount Management:\nServe as the primary point of contact for assigned clients, handling inquiries, guiding them through product usage, and managing expectations\n\nUnderstand and document client-specific business goals, ensuring our offerings align with their objectives and client feedback is disseminated to appropriate internal teams\n\nCreate and execute account plans with a clear focus on retention, expansion, and customer success metrics\n\nProactively schedule and host formal business reviews with designated customer base\n\nWhat We Are Looking For:\nExperience managing customer relationships, driving retention and revenue growth\n\nA customer-centric mindset with a passion for delivering outstanding service\n\nExcellent communication, interpersonal, and relationship building skills\n\nAbility to manage multiple accounts simultaneously, prioritize tasks, and meet deadlines\n\nMotivated self-starter who is comfortable with ambiguity and a solutions-oriented problem solver\n\nQualifications:\nBachelor’s degree in Entrepreneurship, Marketing, Business or similar field, or equivalent relevant working experience\n\nExperience working in a B2B SaaS environment\n\n1+ years’ experience in Customer Success or Account Management\n\nExperience working within highly regulated industries and/or construction industry, preferred\n\nLocal to the Greater Twin Cities area, willing to work hybrid 1-2 days per week out of our Bloomington, MN headquarters\n\nAt Points North, we believe that taking care of our team is the foundation of our success. That’s why we’ve created a benefits package designed to support you both personally and professionally:\nHealth Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.\n\nRetirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.\n\nTime Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.\n\nGrowth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.\n\nFlexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.\n\nFor this position the base salary range is $65,000.00-$70,000 per year, plus additional commission-based compensation. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.\nAt Points North, you’ll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!","description_format":"text","description_chars":4227,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T18:30:12Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:10","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/points-north-associate-customer-success-manager-points-north","json_url":"https://alion.io/job/points-north-associate-customer-success-manager-points-north.json","meta":{"generated_at":"2026-10-23T16:33:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25068,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419301},"rest":"https://alion.io/mcp/rest/get_company?id=4419301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpoints-north-associate-customer-success-manager-points-north"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpoints-north-associate-customer-success-manager-points-north"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpoints-north-associate-customer-success-manager-points-north"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/points-north-associate-customer-success-manager-points-north\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpoints-north-associate-customer-success-manager-points-north"}]}