{"id":2878772,"url":"https://alion.io/job/polaris-apps-support-analyst","title":"APPs Support Analyst","company":{"id":7035,"name":"Polaris","domain":"polaris.com","url":"https://alion.io/company/polaris","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T01:18:38Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.\nPosition Summary\nThe Senior Applications Support Analyst is responsible for providing advanced production support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) within the International Order-to-Cash (O2C) business process area. This role serves as a senior-level technical resource focused on incident management, service restoration, root-cause analysis, operational monitoring, and business support for critical transactions involving sales orders, customer management, inventory, fulfillment, Accounts Receivable, D365 Commerce, and integrated systems.\nThe position works closely with business stakeholders, product teams, and technology partners to ensure stable system operations, maintain service levels, and minimize disruptions to business-critical processes. This is a hands-on individual contributor role requiring strong troubleshooting capabilities, ownership of complex issues, and effective communication with global stakeholders.\nRequired Qualifications\nBachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field.\n3-5 years of hands-on experience supporting Microsoft Dynamics AX and/or D365 Finance & Operations.\nStrong recent experience providing L2 and L3 production support in a global, business-critical D365 F&O environment.\nStrong functional and technical knowledge of Order-to-Cash processes, including:Customer setup\nSales order processing\nPricing\nFulfillment and shipping\nAccounts Receivable\nInvoicing\nReturns and credit notes\nInventory transactions and related postings\n\nExperience supporting multi-country D365 F&O operations and production stabilization activities.\nExperience supporting D365 Commerce, e-commerce platforms, order portals, and related integrations.\nProven experience managing incident lifecycles, including triage, troubleshooting, service restoration, root-cause analysis, validation, and closure.\nStrong knowledge of ServiceNow or similar ITSM platforms, including Incident Management, Problem Management, SLA Management, and Knowledge Management.\nExperience supporting batch processing and business-critical integrations.\nAbility to distinguish and troubleshoot issues related to configuration, security, master data, integrations, transaction processing, customizations, infrastructure, and standard Microsoft functionality.\nAdvanced English proficiency with strong written and verbal communication skills.\nPreferred Qualifications\nExperience supporting global manufacturing, supply chain, retail, or distribution environments.\nExperience reproducing production issues in non-production environments and preparing escalation packages for engineering teams or Microsoft Support. [\nFamiliarity with ERP integrations, middleware platforms, and enterprise application support.\nExperience supporting D365 Commerce Scale Unit (CSU) environments.\nKnowledge of ITIL methodologies and service management best practices.\nExperience supporting large-scale digital transformation or ERP implementation projects.\nFamiliarity with monitoring tools, automation processes, and operational support frameworks.\nStrong stakeholder management and multicultural communication skills.\nPosition Overview\nThe Senior Applications Support Analyst provides senior-level production support and operational stability for D365 Finance & Operations applications supporting International Order-to-Cash processes. The role owns assigned incidents and service requests from initial triage through investigation, service restoration, business validation, documentation, and closure while ensuring adherence to established service levels and support procedures.\nKey responsibilities include troubleshooting issues across end-to-end transaction flows involving customer setup, sales orders, pricing, fulfillment, shipping, invoicing, returns, inventory, Accounts Receivable, D365 Commerce, batch processing, and integrated applications. The position evaluates the source of system issues, determines the most appropriate resolution path, and coordinates escalations with development teams, infrastructure teams, integration support teams, and Microsoft support when required. The role performs root-cause analysis for recurring and high-impact incidents, develops corrective and preventive recommendations, and ensures issues are thoroughly documented to support continuous improvement efforts. Responsibilities also include monitoring ticket queues, SLA compliance, issue aging, dependency management, and escalation follow-up activities using ServiceNow or comparable ITSM platforms.\nAdditionally, the Senior Applications Support Analyst collaborates with global business and technology stakeholders to provide timely status updates, identify workarounds, validate solutions, and support business continuity. The position serves as a trusted technical resource within defined product ownership and change management boundaries, helping maintain reliable and efficient operations while supporting ongoing business growth and operational excellence.\nWe are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!\nAbout Polaris Industries Inc.\nAs the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.\nAt Polaris Sales México, S. de R.L. de C.V. (Polaris Sales Mexico), offering our customers the best service and riding experience is what drives us to keep building inspirational brands with unique technology, exceptional quality and superior performance always focused on delivering strong innovation. Polaris’s inspirational brand portfolio includes Off-road, On Road, and Marine vehicles for every particular need, from the recreational with RZR, Sportsman, Polaris Xpedition and the Youth versions, to the utilitarian with Ranger, PRO XD and Goupil, as well as boats with Hurricane, Godfrey and Bennington. We are also home to Slingshot Polaris, the most exclusive designed 3-wheeler. All these brands are accompanied by the best Parts, Accessories and Garments. Staying true to our values Polaris Sales Mexico has been recognized on numerous occasions with a world class culture certified by GPTW as the #1 “Best Place to Work for Women” and #1 “Regional Best Place to Work” by holding our “Best Team, Best Culture” company driver as a way of living. Come Join Polaris Sales México and create your own adventure!\nwww.polaris.com\nHow We Hire\nPolaris Sales México,S. de R.L. de C.V. is committed to offering equal employment opportunities to all employees and makes all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status regarding social assistance, union membership, political beliefs or any other status protected by applicable law.","description_format":"text","description_chars":7421,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-19T22:14:03Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.583,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:3","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/polaris-apps-support-analyst","json_url":"https://alion.io/job/polaris-apps-support-analyst.json","meta":{"generated_at":"2026-10-21T04:21:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7035},"rest":"https://alion.io/mcp/rest/get_company?id=7035"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpolaris-apps-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpolaris-apps-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpolaris-apps-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/polaris-apps-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpolaris-apps-support-analyst"}]}