{"id":3546876,"url":"https://alion.io/job/polaris-it-infrastructure-support-specialist","title":"IT Infrastructure Support Specialist","company":{"id":7035,"name":"Polaris","domain":"polaris.com","url":"https://alion.io/company/polaris","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fernley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T21:09:19Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T11:55:37Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.\nPosition Overview:\nThe IT Infrastructure Support Specialist deploys and supports the systems and technologies used by employees across corporate offices, manufacturing facilities, and distribution centers in a global enterprise environment. You will provide responsive end-user support while helping maintain reliable devices, applications, accounts, and workplace technology. The role also serves as a local hands-on resource for corporate tier 3 IT teams and supports Worldwide Service Desk initiatives. This position offers broad exposure to enterprise infrastructure across office, warehouse, manufacturing, and distribution environments.\nKey Responsibilities:\nAssess and prioritize daily work based on outstanding Worldwide Service Desk issues. \nRecord tickets and track time in ServiceNow, the IT service management solution. \nProvide rapid-response technology support for users at distribution centers, corporate offices, and manufacturing facilities. \nSupport laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology. \nSupport Windows-based operating systems, Microsoft Office applications, and other commercial and internally developed software packages. \nAdminister Active Directory and Microsoft 365 user and end-user system objects. \nProvide local hands-on support to corporate tier 3 IT teams, including problem reporting and resolution across supported locations. \nMaintain ongoing computer refreshes and equipment setups. \nCreate documentation, standard work, and knowledge base articles. \nServe as a local resource for Worldwide Service Desk projects. \nParticipate in after-hours on-call support as required. \nDesired Competencies:\nTechnical / Functional Expertise: You apply the required technical or professional knowledge to perform your role effectively and stay current within your area of expertise. \nProblem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk. \nCustomer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences. \nQualifications:\nA 2-year technical degree or equivalent experience is preferred. \nA minimum of 1 year of experience working in an enterprise help desk setting is preferred. \nKnowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment is preferred. \nKnowledge of Windows 10, Windows 11, and macOS. \nExperience configuring and maintaining laptops and desktops in an enterprise environment is preferred. \nExperience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint. \nAbility to work independently and collaboratively with remote peers. \nExcellent communication and customer service skills. \nManual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds. \nAbility to work in warehouse, office, and manufacturing environments. \nThis position is not eligible for sponsorship.\nTo qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.\nWe are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.Apply today!\nAt Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matchingcontribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.\nAbout Polaris\nAs the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com\nEEO Statement\nPolaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or . To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).","description_format":"text","description_chars":6451,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Outdoor Sports"],"lifecycle":[{"event":"open","at":"2026-10-30T21:09:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 2","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":77500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/polaris-it-infrastructure-support-specialist","json_url":"https://alion.io/job/polaris-it-infrastructure-support-specialist.json","meta":{"generated_at":"2026-11-06T16:27:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7035},"rest":"https://alion.io/mcp/rest/get_company?id=7035"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpolaris-it-infrastructure-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpolaris-it-infrastructure-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpolaris-it-infrastructure-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/polaris-it-infrastructure-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpolaris-it-infrastructure-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546876}},{"tool":"search_jobs","arguments":{"company":"polaris.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546876},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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