{"id":3936989,"url":"https://alion.io/job/polycor-customer-support-associate","title":"Customer Support Associate","company":{"id":2822205,"name":"Polycor","domain":"polycor.com","url":"https://alion.io/company/polycor","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rowley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T20:40:14Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-08T09:26:36Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Customer Support Associate (CSA)\nLocation: Rowley, MA\nPosition Status: Immediately /full time\nSwenson Granite Works, a division of Polycor, has an immediate opening for a Customer Support Associate. Under the responsibility of the Store Manager, the candidate must focus on helping, educating customers, and promoting sales. They provide sound advice on the selection, site preparation, and use of natural stone products, while identifying opportunities to recommend products or services that meet customers' needs. The CSA assists customers in person, over the phone, or by email, ensuring a positive sales experience. He is a credible representative of Swenson Granite Works.\nDuties include, but are not limited to:\nExplaining our product and service offerings-strong customer service.\nQuoting prices and credit terms; prepare sales orders.\nFocused on providing the right product, in the correct quantity, at the appropriate time.\nInform local businesses about Swenson’s dealer discounts.\nAssist with yard and store operations, supporting daily activities, inventory coordination, customer service, and overall operational efficiency.\nIdeal Candidate Profile:\nThe ideal candidate is passionate about customer service, with excellent communication skills and a strong ability to educate customers. They are sales-driven, capable of identifying opportunities and achieving sales targets and KPIs. With experience in customer service or sales, particularly in the construction or home improvement industries, they bring valuable expertise to the role.\nRequirements:\nStrong communication skills, both written and verbal.\nExceptional customer service abilities, with a genuine passion for serving customers.\nPatience and professionalism, capable of working effectively within a team.\nIntermediate computer skills, including use of a point-of-sale system and Microsoft Office products.\nKnowledge of natural stone hardscaping and outdoor living products is an asset, though training will be provided for the right candidate.\nFlexible, available for seasonal half-days Saturday work (April to October).\nAbility to pass a pre-employment physical, including a drug test.\nComfortable working in a range of weather conditions.\nTo join the Polycor Group\nApply on-line:https://tinyurl.com/kxphjswm\nApply in person at:125 Newburyport Turnpike, Rowley, MA, 01969\nNote: Any experience deemed equivalent will be considered. Please note that the Polycor Group is committed to employment equity and all applications will be treated confidentially. We will only communicate with candidates who have been selected for an interview.\nAbout Swenson Granite Works, a Polycor Group company: Polycor is a world leader in the natural stone industry. Founded in Quebec City in 1987, Polycor employs over 900 people in Canada and the United States. Its world-class reputation comes from a great legacy of stone work on historical landmarks and institutional, commercial and residential projects. For more information, visit Polycor's website and follow the company on its various social networks such as Facebook, LinkedIn and Instagram.\nSince 1883, Swenson Granite Works, operate 10 retail stores and multiple quarries in New England and are growing. We quarry, fabricate, and sell a variety of natural stone hardscaping and outdoor living products.\nEqual Employment Opportunity: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Polycor Stone Corporation and its subsidiaries (collectively, “Polycor”). This Equal Employment Opportunity Policy applies to all other policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This Policy applies to all persons at Polycor, including all directors, executives, managers and other employees of Polycor as well as individuals in an employment-type relationship with Polycor. All persons involved in Polycor’s operations are prohibited from engaging in discriminatory conduct. Appropriate disciplinary action may be taken against any employee violating this policy.\nEmployment is based upon personal capabilities and qualifications without discrimination because of race, creed, color, religion, sex, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information, citizenship status, or any other basis protected by federal, state, or local laws. All such discrimination is unlawful and violates our policy. Furthermore, regardless of whether sexual orientation or gender identity (transgender status) are legally protected statuses or not, Polycor does not tolerate discrimination on the basis of a person’s sexual orientation or gender identity (transgender status).\nPolycor will take appropriate steps to provide reasonable accommodation, upon request, to qualified individuals with disabilities so long as doing so does not cause an undue hardship. The company will also provide reasonable accommodation, upon request, to an employee’s religious beliefs so long as doing so does not constitute an undue hardship. If you need accommodation, please provide a written description of your situation and your needs to Human Resources at  and someone will contact you to discuss your request.","description_format":"text","description_chars":5305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Natural Stones","Architecture"],"lifecycle":[{"event":"open","at":"2026-11-08T09:26:36Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-08T10:34:35Z"},"pay":null,"html_url":"https://alion.io/job/polycor-customer-support-associate","json_url":"https://alion.io/job/polycor-customer-support-associate.json","meta":{"generated_at":"2026-11-08T10:34:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2822205},"rest":"https://alion.io/mcp/rest/get_company?id=2822205"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpolycor-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpolycor-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpolycor-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/polycor-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpolycor-customer-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3936989}},{"tool":"search_jobs","arguments":{"company":"polycor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3936989},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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