{"id":1679014,"url":"https://alion.io/job/polymarket-capacity-planning-lead","title":"Capacity Planning Lead","company":{"id":604,"name":"Polymarket","domain":"polymarket.com","url":"https://alion.io/company/polymarket","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0.25,"time_to_fill_p50_days":50,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":200000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-01T20:53:16Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-07T23:04:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"## About Polymarket\nPolymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized \"house,\" Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.\nWe're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.\n## About the Role\nPolymarket's support demand doesn't follow a schedule. An election call, a disputed market resolution, or a surprise championship finish can multiply ticket volume in hours. The CX team handles that reality every day, and right now they're doing it without a real WFM function behind them. That changes with this hire.\nYou'll build Workforce Management for CX from the ground up: long-range capacity planning, short-range forecasting, scheduling strategy, and the headcount models that drive both in-house hiring and BPO commitments. The function doesn't exist yet in any formal sense. You'll define what it looks like, hire into it starting with a Real Time Analyst, and own it end to end.\nThis is a high-ownership role with direct impact on service levels, vendor spend, and the customer experience during the moments that matter most. If you want a WFM function that someone else already built, this isn't it. If you want to build the right one from scratch at a company where the stakes are real and the demand spikes are genuinely unpredictable, it is.\n## What You'll Do\n- Build and maintain forecasts across every channel, queue, and BPO partner, covering long-range planning, short-range scheduling cycles, and event-driven spikes tied to elections, market resolutions, and major sports.\n- Own headcount and capacity models for both in-house and outsourced staffing, including scenario modeling for AI deflection and automation, and translate those models into hiring plans and vendor commitments.\n- Design shift patterns, coverage models, and flex strategies that hit service level targets without carrying excess headcount through slow periods.\n- Build event readiness playbooks for known volume spikes and a rapid-response framework for the ones that aren't on the calendar.\n- Translate volume forecasts into vendor SOW requirements and staffing calls, and hold BPO partners accountable to those commitments in partnership with Vendor Management.\n- Hire and develop the Real Time Analyst, set the operating rhythm between planning and intraday management, and build out the WFM team as the function grows.\n- Decide when spreadsheets stop being the right tool, own the evaluation and selection of a WFM platform, and lead the implementation.\n## What We're Looking For\n- 8 or more years owning WFM capacity planning and forecasting, not contributing to it, owning it.\n- A track record of building a WFM function from scratch or meaningfully rebuilding one that wasn't working.\n- Experience managing a blended workforce across in-house teams and multiple BPO vendors, including translating forecasts into vendor staffing commitments and holding partners to them.\n- Strong command of forecasting methods across different time horizons and demand patterns, and the judgment to match the method to the problem.\n- Expert-level spreadsheet modeling skills, with the ability to run the function on spreadsheets alone and the experience to know when a dedicated WFM platform is the right next step.\n- Experience hiring and developing WFM analysts, and setting the operating rhythm between planning and intraday management.\n- Able to explain a capacity model clearly to executives, including the assumptions behind it and the trade-offs involved in the recommendations.\n- (Plus) Experience modeling the staffing impact of AI agents and automation on contact volume and handle time.\n- (Plus) Background in volatile, event-driven demand environments such as crypto, trading platforms, gaming, or live events.\n- (Plus) Hands-on experience with WFM platforms such as Assembled, NICE, Verint, or Calabrio.\n## Benefits\n- Competitive salary & equity\n- Unlimited PTO\n- Full Health, Vision, & Dental coverage\n- 401k match\n- Hardware setup: new MacBook Pro, big display, & accessories\nPay Transparency\nBase salary range: $200,000 to $250,000, plus equity and benefits.\nThis is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.","description_format":"text","description_chars":4740,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Apple Macbook","Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Urban Planning","Blockchain & Crypto"],"lifecycle":[{"event":"open","at":"2026-10-02T09:23:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":50,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/polymarket-capacity-planning-lead","json_url":"https://alion.io/job/polymarket-capacity-planning-lead.json","meta":{"generated_at":"2026-10-08T00:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":643,"day_limit":5000,"remaining_today":4357,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":604},"rest":"https://alion.io/mcp/rest/get_company?id=604"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpolymarket-capacity-planning-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpolymarket-capacity-planning-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpolymarket-capacity-planning-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/polymarket-capacity-planning-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpolymarket-capacity-planning-lead"}]}