# Customer Experience Specialist

About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the Role The CX team at Polymarket is small, and the work is real. When a major market resolves, when a news event sends volume spiking, or when a user can't access their funds, this team is the first line of response. You won't be reading from a script. You'll be making judgment calls, writing clearly under pressure, and working directly with policy and product to surface what's actually happening on the platform. This hire matters because Polymarket is growing fast and the complexity of user issues is growing with it. Predicti

- **Id**: 3897248
- **Url**: <https://alion.io/job/polymarket-customer-experience-specialist-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T19:48:41Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-09T13:55:57Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 3722
- **Description truncated**: no
- **Benefits**: 401k plan, Apple Macbook, Equity, Unlimited PTO
- **Relocation offered**: no
- **Industries**: Blockchain & Crypto, Web3 & dApps, iGaming & Gambling

## Company

- **Id**: 604
- **Name**: Polymarket
- **Domain**: polymarket.com
- **Url**: <https://alion.io/company/polymarket>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: C
- **Score**: 69
- **Open postings**: 4
- **Ghost share**: 0.25
- **Stale share**: 0.5
- **Repost share**: 0.25
- **Time to fill p50 days**: 52
- **Computed at**: 2026-11-09T06:03:00Z

## Salary

- **Min**: 80000
- **Max**: 110000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 110000

## Technologies

- **Intercom** — Optional: no
- **Zendesk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-06T23:28:38Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 52
- **Reasons**: conf:1, velocity, win:early, comp:junior
- **Computed at**: 2026-11-09T06:03:00Z

## Pay

- **Stated usd annual**: 110000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.