{"id":3382569,"url":"https://alion.io/job/pomelo-care-care-coordinator","title":"Care Coordinator","company":{"id":685043,"name":"Pomelo Care","domain":"pomelocare.com","url":"https://alion.io/company/pomelocare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":41529,"max":46156,"currency":"USD","period":"year","gross":null,"usd_annual":46156},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-28T05:52:55Z","employer_posted_date":null,"last_verified_at":"2026-10-28T05:52:55Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This a Full Remote job, the offer is available from: United States\nPomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.\nAbout The Role:\nYour north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes.\nWhat you’ll do:\nWork closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.\n\nMonitor our member support phone line and answer any questions that patients call in with\n\nComplete eligibility checks for new and existing patients and own the patient offboarding process\n\nOwn patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization\n\nManage referrals to health plan’s Case Management team\n\nCollaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency\n\nOther responsibilities as assigned\n\nBe available to work a set schedule of Monday to Friday from 9:00 AM to 6:00 PM ET\n\nWho you are:\n2+ years healthcare administration experience, ideally having worked within virtual care\n\nFamiliarity with SDOH platforms and referrals\n\nResults-oriented operator who moves fast\n\nMeticulous attention to detail\n\nGoes the extra mile for patients\n\nComfort with ambiguity\n\nAbility to work cross-functionally with clinicians\n\nPassionate about maternal and child health\n\nWhy you should join our team\nBy joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.\nWe strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.\nBenefits and Perks:\nComprehensive Health, Dental, and Vision coverage for employees and their families\n\nHigh deductible Health Plans with Health Savings Account (HSA) options\n\nFlexible Spending Account (FSA)\n\nEquity grant participation\n\n401(k) program\n\nCompetitive vacation policy\n\n16 weeks paid parental leave\n\nFully remote work flexibility (within the US)\n\nCompensation:\nThe expected salary range offered for this role is $21.63 to $24.04 an hour ($45,000 to $50,000 if annualized). This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.\nAt Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.\nWe are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.","description_format":"text","description_chars":4099,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Women’s Health & Maternity"],"lifecycle":[{"event":"open","at":"2026-10-28T05:52:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":62,"reasons":["seen:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":46156,"is_top_pay":false},"html_url":"https://alion.io/job/pomelo-care-care-coordinator","json_url":"https://alion.io/job/pomelo-care-care-coordinator.json","meta":{"generated_at":"2026-10-31T17:34:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27496,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685043},"rest":"https://alion.io/mcp/rest/get_company?id=685043"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpomelo-care-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpomelo-care-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpomelo-care-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pomelo-care-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpomelo-care-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3382569}},{"tool":"search_jobs","arguments":{"company":"pomelocare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3382569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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