{"id":4300786,"url":"https://alion.io/job/pomelo-care-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":685043,"name":"Pomelo Care","domain":"pomelocare.com","url":"https://alion.io/company/pomelocare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":78,"ghost_share":0,"stale_share":0.179,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-13T23:39:47Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T03:04:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.\nAbout The Role\nYour North Star: Build an IT foundation that keeps Pomelo secure, supported, and ready to grow.\nAs our Senior IT Support Engineer, you’ll help shape how IT works at a rapidly scaling virtual medical practice, taking ownership of core systems, solving our toughest support challenges, and making onboarding and offboarding faster and more reliable. This is a hands-on role for someone who sees what needs to improve and carries it through. The systems you strengthen and the repetitive work you automate will help Pomelo spend more time on work that advances care.\nThis role reports to the IT Manager and is open to any candidates located in the continental US.\nWhat You’ll Do\nAs a senior member of a growing IT team, you will help build a world-class IT program at a rapidly scaling, high-growth startup. You'll be the person the team turns to when something is broken, unclear, or doesn't have an owner yet. Specifically you will:\nCreate an intuitive and user-friendly technology environment for your fellow Pomelos!\n\nOwn IT support coverage during east coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too\n\nBe the escalation point for the hard problems: tricky device, identity, and access issues that need real troubleshooting, not a runbook\n\nOwn our core systems end to end, including Okta, Google Workspace, Slack, and our MDM, and make changes to them confidently and safely\n\nBuild and run onboarding and offboarding for a distributed team, and keep making it faster and less manual: provisioning accounts, shipping devices, and recovering them when people leave\n\nDesign and implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe, and partner with security and compliance on audits\n\nFind the repetitive work and automate it away with Okta Workflows, Slack Workflows, and scripting\n\nRaise the bar for the rest of the IT team by writing clear documentation, setting good process, and helping newer teammates level up\n\nWho You Are\n5+ years of experience in IT support/operations, including time as the go-to person for escalations or as the owner of core systems\n\nA track record of getting things done: you see a problem, figure out the right fix, and ship it without needing to be chased\n\nDeep experience administering Okta, Google Workspace, and Slack, including SSO, SCIM provisioning, group and policy design, and access reviews\n\nDeep experience supporting Apple hardware with MDM tools like Iru (formerly Kandji) or Jamf, and running device lifecycle for a remote workforce\n\nComfort scripting or automating (Okta Workflows, Bash, Python, Google Apps Script, or similar)\n\nStrong customer service and communication skills - you focus on end-user experience, empathize with users, and can explain technical tradeoffs to non-technical people\n\nGood judgment working independently - you'll anchor coverage for the front half of the day and make calls without waiting for someone to sign off\n\nCompensation\nThe expected base salary range offered for this role is $115,000 - $130,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.\nBenefits and Perks\nBy joining Pomelo, you’ll get in on the ground floor of a fast-moving, well-funded startup on a mission to improve outcomes for all mothers and babies. We cultivate a collaborative, patient-first environment where data drives our decisions and team members are challenged to learn, grow, and have fun together. We also offer:\nComprehensive Health, Dental, and Vision coverage for employees and their families\n\nHigh deductible Health Plans with Health Savings Account (HSA) options\n\nFlexible Spending Account (FSA)\n\nEquity grant participation\n\n401(k) program\n\nCompetitive vacation policy\n\n16 weeks paid parental leave\n\nFully remote work flexibility (within the US) with offices in NYC and SF for those who prefer in-person work\n\nWe are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.","description_format":"text","description_chars":5111,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Women’s Health & Maternity"],"lifecycle":[{"event":"open","at":"2026-11-14T03:04:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":62,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T04:38:23Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/pomelo-care-senior-it-support-engineer","json_url":"https://alion.io/job/pomelo-care-senior-it-support-engineer.json","meta":{"generated_at":"2026-11-14T04:38:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685043},"rest":"https://alion.io/mcp/rest/get_company?id=685043"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpomelo-care-senior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpomelo-care-senior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpomelo-care-senior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pomelo-care-senior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpomelo-care-senior-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4300786}},{"tool":"search_jobs","arguments":{"company":"pomelocare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4300786},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}