{"id":2341306,"url":"https://alion.io/job/pontica-solutions-l3-cloud-application-support-operations-engineer","title":"L3 Cloud Application Support & Operations Engineer","company":{"id":4423935,"name":"Pontica Solutions","domain":"ponticasolutions.com","url":"https://alion.io/company/pontica-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Varna, Bulgaria"],"countries":["BG"],"hiring_countries":["BG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CentOS Stream","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-12T11:18:00Z","employer_posted_date":null,"last_verified_at":"2026-10-12T11:18:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"**All interviews will be conducted remotely (online or by phone).\n\nWork for a US Fortune Global 500 company that provides a wide range of professional services and solutions in strategy, consulting, digital, technology, and operations.\n\nWe are currently looking for a L3 Cloud Application Support & Operations Engineer to join one of our international projects and play a key role in supporting and maintaining business-critical SaaS applications in cloud environments.\n\nAbout the Role\n\nAs a L3 Cloud Application Support & Operations Engineer, you will take ownership of complex technical issues and contribute to the reliability, stability, and performance of production environments.\n\nThis role goes beyond traditional application support and combines cloud operations, incident management, database troubleshooting, release support, and DevOps practices. You will work closely with Development, Infrastructure, Database, and DevOps teams to drive issues through to resolution and continuously improve platform reliability.\n\nWhat you will do in this role:\n\nOwn the end-to-end support of SaaS applications, ensuring platform availability, performance, and SLA compliance.\n\nInvestigate and resolve complex incidents across application, cloud, infrastructure, container, and database layers while driving tickets through to resolution.\n\nPerform Root Cause Analysis (RCA), implement preventive measures, and contribute to continuous service improvements.\n\nManage incident, problem, and change management activities in collaboration with cross-functional technical teams.\n\nPlan, coordinate, and support application, database, and infrastructure releases, including deployment validation and rollback readiness.\n\nSupport CI/CD deployment processes, monitor system performance and logs, and proactively identify operational improvements.\n\nWhat we are looking for:\n\nMust-Have Requirements\n\n2+ years of experience in Level 3 Application Support, Production Support, Cloud Operations, or a similar technical support role, with the ability to take ownership of complex incidents and drive them through to resolution.\n\nStrong analytical, troubleshooting, and problem-solving skills, including experience performing Root Cause Analysis (RCA) in production environments.\n\nHands-on experience supporting cloud-hosted applications using Microsoft Azure and/or AWS, with a solid understanding of cloud operations and service reliability.\n\nExperience working with modern application platforms and deployment technologies, including Kubernetes, Docker, Azure DevOps, CI/CD pipelines, and release management processes.\n\nGood knowledge of Linux (AlmaLinux/CentOS) and Windows environments, along with scripting and automation experience, preferably using PowerShell.\n\nStrong database troubleshooting experience, including hands-on work with SQL Server.\n\nExperience managing incidents, problems, changes, and releases while collaborating effectively with cross-functional technical teams and stakeholders.\n\nNice-to-Have\n\nExperience with monitoring and observability tools such as Splunk and Azure Log Analytics.\n\nKnowledge of Python and/or .NET.\n\nExperience with MongoDB or PostgreSQL.\n\nPrevious experience supporting enterprise-scale SaaS platforms.\n\nRelevant Azure, AWS, Kubernetes, or DevOps certifications.\n\nWhat We Offer:\n\nAn attractive remuneration. Referral bonuses.\n\nStandard working days and hours.\n\nAdditional health insurance and various social benefits, including exclusive discounts & offers.\n\nDigital food vouchers.\n\nAn open-minded management team fostering innovation and personal and professional development.\n\nUp to 27 days of paid leave per year.\n\nPermanent full-time employment.","description_format":"text","description_chars":3677,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T11:18:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["seen:0","win:early"],"computed_at":"2026-10-12T20:22:28Z"},"pay":null,"html_url":"https://alion.io/job/pontica-solutions-l3-cloud-application-support-operations-engineer","json_url":"https://alion.io/job/pontica-solutions-l3-cloud-application-support-operations-engineer.json","meta":{"generated_at":"2026-10-12T20:22:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423935},"rest":"https://alion.io/mcp/rest/get_company?id=4423935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpontica-solutions-l3-cloud-application-support-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpontica-solutions-l3-cloud-application-support-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpontica-solutions-l3-cloud-application-support-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pontica-solutions-l3-cloud-application-support-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpontica-solutions-l3-cloud-application-support-operations-engineer"}]}