{"id":2013229,"url":"https://alion.io/job/pony-customer-care-assistant","title":"Customer Care Assistant","company":{"id":172834,"name":"Pony","domain":"getapony.com","url":"https://alion.io/company/pony-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bordeaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1000,"max":null,"currency":"EUR","period":"month","gross":null,"usd_annual":13500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T12:42:30Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-29T03:17:03Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Rejoins Pony, une entreprise innovante opérant une flotte de 12 000 vélos et scooters électriques dans 23 villes européennes. En tant que Customer Care Assistant, tu seras en contact direct avec nos utilisateurs, traitant leurs demandes et contribuant à l'amélioration continue de notre produit et service. Ce stage de 4 à 6 mois à Bordeaux te permettra de développer tes compétences en communication, analyse et orientation utilisateur.\nMissions\nTraiter les demandes entrantes par chat, email et téléphone, en apportant des réponses claires, rapides et bienveillantes.\nAnalyser les tickets clients : typologie des demandes, causes identifiées, qualité des réponses apportées, et contribuer à la production de reporting.\nRelire certains échanges traités par les agents et les évaluer à partir d’une grille qualité, dans une logique d’amélioration continue.\nProfil recherché\n**Formation :** Étudiant(e) en école de commerce ou d’ingénieurs, à la recherche d’un stage de 4 à 6 mois.**Communication :** À l’aise dans les échanges avec des interlocuteurs variés et capable de communiquer efficacement avec les utilisateurs comme avec les équipes internes.\n**Esprit d’équipe :** Tu apprécies le travail en équipe et sais collaborer avec différents profils pour faire avancer les sujets.\n**Orientation utilisateur :** Tu as le sens du service et cherches à comprendre les besoins des utilisateurs pour leur apporter des réponses adaptées.\n**Langues :** Tu maîtrises parfaitement le français à l’écrit comme à l’oral ainsi que l’anglais.","description_format":"text","description_chars":1530,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:06:42Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.672,"p_room":0.55,"age_days":30,"expected_fill_days":24,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":13500,"is_top_pay":false},"html_url":"https://alion.io/job/pony-customer-care-assistant","json_url":"https://alion.io/job/pony-customer-care-assistant.json","meta":{"generated_at":"2026-10-29T06:11:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172834},"rest":"https://alion.io/mcp/rest/get_company?id=172834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpony-customer-care-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpony-customer-care-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpony-customer-care-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pony-customer-care-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpony-customer-care-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2013229}},{"tool":"search_jobs","arguments":{"company":"getapony.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2013229},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}